Here are some of the ways that Hazel’s customers are likely to judge the quality of her lawn care services.
•Type of lawn mower?
This could be judged by her customers because there are different types of mowers and it would make a mark on the quality of her services. Some mowers are manually operated and some engine powered, robotic, solar powered , some may even have people riding on it to control its movement, some may have baggers (to store cut leaves/grass) and some may not have those. So it does depend what tools are used.
•How much of fertilizer being used and if it’s organic?
In this era, Organic is the way to go as it is important if the customers are environmentalist or just doing their part to go green. There’s no better way of keeping mother earth green like going organic, better even by using organic fertilizers which takes more time to release and will help strengthen their grass. Hazel’s customers would also judge on the amount of fertilizer that she uses because if too much fertilizer is used, it can weaken the grass.
•Is a soil test done?
Although this is not done in Malaysia, in America it is done. Because soils there are not always in the right pH value, as Hazel does have a lawn care service, it’s by right for her to do a soil test in order to know how much of liming is needed to be done in order to get the soil to the right pH value.
•Are the services regular and flexible?
•How much is the cost of service and quality of tools used?
Customers may also compare her to other available lawn services out there and it can be the difference of quality work done even up to her punctuality. A good lawn service would also tell customers how they could care for their lawn for their knowledge.
2. A. Hazel is the operations manager for the business. Among her responsibilities are forecasting, inventory management, scheduling, quality assurance, and maintenance. What kinds of things would likely require forecasts?
Since Hazel has a number of clients (mostly neighbors) and I assume must also have a lot of potential clients (seeing that her work done is quality), she can be able to first forecast the amount of clients she wishes to have, or to aims to get. With this forecast, she can now offer her clients contracts, which would be either monthly/ every 6 months. Once that is settled, she can then forecast the number of extra/part time workers she would need to hire in order to be on par with the contracts she has and also forecast on the inventory as to what’s needed to be purchased and how many times a year does she need to order stock/ maintenance for the machines used. She also would require forecasting her expenses, such as cost of repairing, maintaining, wages, and even replacements. Later on, she has to decide on the pricing of her services, in order to ensure that she would have enough to pay for her expenses and the base price should also be able to cover up anticipated lost of revenue.
2. B. What Inventory items does Hazel probably have? Name one Inventory decision she has to make periodically
The inventory items Hazel would probably have are:
•Lawn Mower Blades
•Oil and filters
The one item, would be the lawn mower blades, as it comes in single units and it’s used most, so it’s the item that would needs monitoring periodically as it would be needed to changed often to maintain quality of mowing.
2. C. What scheduling must she do? What things might occur to disrupt schedules and cause Hazel to reschedule?
I think the scheduling that she needs to do would be scheduling her workload, organizing it right and making sure that there are no double bookings, and also making...