LASIK VISION CORPORATION
Canada's largest operating laser vision correction company, founded by Dr. Hugo Sutton in 1997.
It had 15 clinics across Canada and 30 clinics in Northern America.
To deliver premium quality care, using the highest surgical standards and the latest technology, at an affordable price.
Provides the best quality patient care at the most affordable price for patients (discard glasses or contacts after the operation)
Provides refractive surgery that correct myopia, hyperopia and astigmatism
Entry of Michael Henderson in the company. In which he reengineer the traditional model of the refractive surgery process by eliminating the use of other expensive equipment such as ultrasound scanner that measure the individual layers of each cornea.
Rapid clinic expansion in Canada and in United Sates
Offered lowest fee for lasik surgery in the industry.
What was Lasik Vision's competitive priority?
Lasik Vision aimed to gain competitive edge in the eye surgery industry by offering the lowest prices with marginal profits based on high volume of operations performed. In addition, the company was aggressive in its advertising campaign. Prices were brought down from the initial cost of $5,000 to $1,598 for both eyes.
Henderson focused on efficiency, productivity and growth. He believed that mass volume with low margins is the way to fortune. In order to achieve all this, he pushed for the reengineering of the traditional model of the refractive surgery. Using the conventional trade-off model, we noticed that cost was fundamentally cut down at the expense of other manufacturing capabilities. Reducing the number of employees, trying not to use expensive equipment and cutting out optometrists from the process were undertaken to cut down costs. In order to cater to a large volume of clients, Henderson pushed the...
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