Consumer behavior is the ways that consumers exhibit in searching for, purchasing, using, evaluating, and disposing of, products and services. The study of consumer behavior as a separate marketing discipline all started when marketers realized that consumers did not always react as marketing theory suggested they would (Ekström, 2003). Many consumers rebel at using the identical products that everyone else used, instead they prefer differentiated products that they feel reflect their own special needs, personality and lifestyles.
Instead of trying to persuade customers to buy what the LA Fitness has already produced, the marketing department has decided to produce a product for families not just individuals. The corporation has decided to do this through research. Consumer needs and wants became the firm's primary focus. This consumer-orientated marketing philosophy came to be known as the marketing concept (Kellogg School of Management, Northwestern University , 2001). The consumers and buyers that make up LA Fitness's demographics are the suppliers, current clients, potential clients, tourists, corporations, and the media.
In order for a company to decide what marketing program will work, the company needs to have an understanding of how consumers make decisions. Consumers are quite unpredictable. So what might have worked yesterday or today may not work tomorrow. Therefore the marketers need to constantly improve their understanding of consumers and their behavior and form that adapt their marketing strategies to the changes in consumer behavior.
The decision-making process is the central component of any consumer behavior model; it is basically the process of perceiving and evaluating brand information, considering how brand alternatives meet the consumer's needs and deciding on a brand. Factors that influence the consumer's choice and the consumer-buying decision process are information, social influences, psychological factors, situational factors and marketing strategies. Suppliers
Suppliers refer to all the companies that provide the equipment that is located in the gyms. They tend to offer reduced rates when gyms buy in bulk and offer memberships at a discounted price to their employees. Suppliers must feel that their association with LA Fitness will provide them with greater visibility, especially amongst tourists, and will attract many new customers. Current clients
This group refers to all the individuals and corporations who have used LA Fitnees's services in the past and have been satisfied with the planning and organizing of the company. These clients consider using these services and are most likely to refer to the organization as a perfect escape to their day, a way to socialize or even way to increase their health.. Their perception of the overall services received is that the organization offers great equipment for their workouts, provides families with proper care for their children, introduces guests to all the hip new styles of fitness, and provides customers with the best experience of the industry. Potential...