L2 L3 Health Ops V3

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CACHE Qualification Specification
Optional Units
CACHE Level 2 Certificate in Healthcare Support Services (QCF) CACHE Level 3 Diploma in Healthcare Support Services (QCF)
CACHE Level 2 Diploma in Clinical Healthcare Support (QCF)
CACHE Level 3 Diploma in Clinical Healthcare Support (QCF)

CACHE Level 2 Certificate and Level 3 Diploma in Healthcare Support Services (QCF), CACHE Level 2 Diploma and Level 3 Diploma in Clinical Healthcare Support (QCF)

CACHE © Copyright 2013 All rights reserved worldwide.
Reproduction by approved CACHE centres is permissible for internal use under the following conditions:
CACHE has provided this Qualification Specification in Microsoft Word format to enable its Centres to use its content more flexibly within their own course materials. You may copy and paste any material from this document; however, CACHE does not accept any liability for any incomplete or inaccurate copying and subsequent use of this information. The use of PDF versions of our support materials on the CACHE website will ensure that correct and up-to-date information is provided to learners. Any photographs in this publication are the exclusive property of CACHE . They are protected under copyright law and cannot be reproduced, copied or manipulated in any form. This includes the use of any image or part of an image in individual or group projects and assessment materials. All images have a signed model release.

Qualification reference numbers:
CACHE Level 2 Certificate in Healthcare Support Services (QCF) CACHE Level 3 Diploma in Healthcare Support Services (QCF)
CACHE Level 2 Diploma in Clinical Healthcare Support (QCF)
CACHE Level 3 Diploma in Clinical Healthcare Support (QCF)

600/6216/2
600/6218/6
600/6415/8
600/6215/0

Published in Great Britain by CACHE
First edition 2012

Book code N/A

Publication date
Version 1.0
Version 2.0
Version 3.0

September 2012
May 2013
October 2014

Publisher
Council for Awards in Care, Health and Education
Apex House
81 Camp Road
St Albans
Hertfordshire
AL1 5GB
Telephone: 0345 347 2123
Registered Company No: 2887166
Registered Charity No: 1036232

© CACHE 2013

Version 3.0

2

Optional Units

Contents
Section 1: Overview and Index

11

Overview

12

Optional unit index

13

Unit matrix

32

Section 2: Units

49

Assessment methods

50

Unit Layout

51

207: Collect Mail

53

211: Deep cleaning of internal equipment, surfaces and areas

55

211: Sort mail

59

212: Deliver mail

63

216: Periodic cleaning of soft floors and furnishings

67

301: Introduction to the role and responsibilities of a health trainer

71

302: Establishing and developing relationships with communities while working as a health trainer

75

303: Communicate with individuals about promoting their health and well-being while working as a health trainer

79

304: Enable individuals to change their behaviour to improve their health and well-being while working as a health trainer

83

1FS4/10: Provide a counter and take-away service

87

1GEN5/10: Clean and store crockery and cutlery

91

2010_BA_2_56: Meet and welcome visitors

95

2010_BA_2_01: Manage own performance in a business environment

99

2010_BA_2_12: Produce documents in a business environment

103

2010_BA_2_19: Store and retrieve information

107

2010_BA_2_20: Archive information

111

2010_BA_2_21: Use office equipment

115

2010_BA_3_22: Plan and organise meetings

119

2010_BA_3_29: Deliver, monitor and evaluate customer service to external customers

123

2BS8/10: Prepare and serve hot drinks using specialist equipment

127

2GEN4/10: Maintain food safety when storing, holding and serving food

133

2GEN9/10: Maintain and deal...
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