Student Name| |
| Task Statement(copy/paste all task statements here)| Knowledge(cognitive skill)| Skill(learned)| Ability(competence)| 1| Answer incoming calls using a multi-line switchboard and forward to the correct employee. | Knowledge of a multi-line phone system | One year experience of being a Receptionist | Able to answer phones professionally | 2| File staff records using system database in order to comply with company maintenance requirements| Knowledge of file maintenance | One year experience file clerk| Able to accurately maintain files| 3| Prepare various documents using MS applications ass needed| Knowledge of MS application i.e. Word, excel, outlook, PP and Messenger| Two year experience with each application| Able to type 30 wpm| 4| Greet various visitors and staff as they enter reception area to ensure quality customer service| Verbal and Attention skills| Three years experience as receptionist | Able to welcome with a courteous personality | 5| Maintain visitor log using date-book to advise appropriate party of their arrival and departure.| Good written skills with attention to detail| Three years experience as front desk clerk| Able to pay attention to detail| 6| Monitor staff time and Payroll items including processing HR forms to ensure accurate time keeping.| HR payroll process| Accurate data entry skills (numeric and alpha-numeric)| Able to accurately input figures| 7| | | | |
8| | | | |
1| Must have one year of Receptionist experience, knowledge of a multi-line phone system and able to answer phones professionally. | 2| Must have one year of File clerk experience using online database to file records| 3| Must have two years experience using MS word, excel, PP, outlook and Messenger, must be able to type 30 wmp at minimum | 4| Must have three years of Receptionist experience, with good verbal skills in...