Krakow Bpo Destination

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Whitepaper

Why Krakow for Business Process Outsourcing?

Empowering your Business

Introduction:
Business Process Outsourcing (BPO) has become a major driver of performance in business today. Companies of all sizes and in all industries are realising the many benefits of transferring non-core activities to specialist service providers. In the drive to increase profits and productivity it's important to focus on core operations and value creation.

With non-core activities taking up valuable management time it can be difficult to stay competitive, more so in the current economic environment. Working in a collaborative partnership to ensure successful outsourcing and releasing your team members from non-core activities can significantly reduce your operational costs. This position is best summarized as 'do what you do best and outsource the rest'.

Outsourcing is not about what you can subtract from a business. It's about what you can add. Leo Blennerhassett, Managing Director of Accenture Ireland, the Irish arm of the global leader in BPO, was recently quoted in an interview: 'The trend to outsourcing is real and companies are looking to improve their overall health by transforming their business on both a strategic & tactical level'. Research by Gartner, the world's leading research firm, indicates that BPO will achieve double digit growth in the coming years as more and more organizations, of all sizes and from all industries, turn to BPO providers to reduce costs, drive revenue, enhance customer service and eliminate non-core activities from within their firms.

03
Outsourcing is now an essential tool for every organization. Ongoing research from Accenture into the characteristics of high performance, has found that outsourcing is one of the key enablers of high-performance businesses and governments. More and more decision makers are turning to outsourcing to help them elevate their organizations' performance, driving value into their enterprises and driving cost out. Evolving Outsourcing's services touch an ever broadening range of industries and business processes. We are transforming existing operations for our clients, making them smarter, faster and cheaper.

Why outsource? What are the benefits to my business?
Substantial cost savings, both in terms of labour & capital: o The concept of fully loaded cost is central to BPO. In many cases clients will only think of the cost of labour when attempting to establish the cost to the business of having Person X performing tasks A, B & C in-house. However, it is critical to factor in the costs associated with hardware, software, furniture, stationary, salary contributions, management, training and so forth in order to accurately understand the true cost of this person to the organization i.e. the fully loaded cost. By partnering with a specialist BPO provider you eliminate the need to recruit & train new employees as well as cutting down on administration & HR management costs. Acquiring 3rd party expertise by partnering with specialist service providers: o As we head into what has become known as the 3rd Generation of Outsourcing, the emphasis has long shifted from pure cost reduction to performance improvement. BPO providers are specialists at the services they provide and, as such, can deliver improved service quality to our clients' customers.

Ability to focus on core competencies: o By allowing your BPO partner to handle some or all of your non-core activities, your own in-house team can refocus all time, energy and resources on activities directly linked to your top line. In the current climate this is particularly important as the need to have all team members focused on sales & revenue has never been greater. Culture of continual improvement: o The idea of continual improvement is central to BPO. BPO providers ought to practice what they preach and be constantly seeking to refine & improve business processes for existing clients leading to...
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