KPI Detail
To comment on these KPIs: email abeers@aicpa.org
GARTNER/EBRC KPI INITIATIVE
This initiative will identify and develop industry standard measures that are predictive of corporate performance.
There is a difference between identifying such measures and establishing them as industry standards this initiative aims to do both. This document provides the standard definitions and calculation formulas for the standard KPIs.
Standard Key Performance Indicators
The scope of the standard measures contained cover all the actionable activities performed within an organization.
These activities center on three broad categories referred to as Business Domains in the Framework description.
The three business domains are:
Demand
Management
All the actionable activities involved with generating demand for the products and services offered by the organization.
Supply
Management
All the actionable activities directly involved with satisfying demand for the products and services offered by the organization.
Support
Services
All other actionable activities involved with supporting the organization.
These services operate within organizations by providing services to internal clients. They operate on business principles and provide internal services at a cost and quality that is acceptable to its clients, when assessed against alternatives.
It is necessary to consider all domains of an organization in order to determine the effect on business value of specific initiatives.
The metrics are organized into a Framework that is designed to apply to corporations within a specific industry.
This is made possible by a flexible architecture consisting of Aggregate and Prime measures.
The Aggregate and Prime Measures used in the Framework are grouped by high-level business Domain: Demand
Management, Supply Management, and Support Services.
The following table contains the generic key performance indicators for all industries. Following the table the
GARTNER/EBRC KPI INITIATIVE
This initiative will identify and develop industry standard measures that are predictive of corporate performance.
There is a difference between identifying such measures and establishing them as industry standards this initiative aims to do both. This document provides the standard definitions and calculation formulas for the standard KPIs.
Standard Key Performance Indicators
The scope of the standard measures contained cover all the actionable activities performed within an organization.
These activities center on three broad categories referred to as Business Domains in the Framework description.
The three business domains are:
Demand
Management
All the actionable activities involved with generating demand for the products and services offered by the organization.
Supply
Management
All the actionable activities directly involved with satisfying demand for the products and services offered by the organization.
Support
Services
All other actionable activities involved with supporting the organization.
These services operate within organizations by providing services to internal clients. They operate on business principles and provide internal services at a cost and quality that is acceptable to its clients, when assessed against alternatives.
It is necessary to consider all domains of an organization in order to determine the effect on business value of specific initiatives.
The metrics are organized into a Framework that is designed to apply to corporations within a specific industry.
This is made possible by a flexible architecture consisting of Aggregate and Prime measures.
The Aggregate and Prime Measures used in the Framework are grouped by high-level business Domain: Demand
Management, Supply Management, and Support Services.
The following table contains the generic key performance indicators for all industries. Following the table the