Kowloon Shangri-La.Doc

Topics: Rooms, Broadband Internet access, Tsim Sha Tsui Pages: 16 (2618 words) Published: October 14, 2011
The Name of the Hotel

We select the Kowloon Shangri-La (九龍香格里拉大酒店) with our group report to discuss it.


Towering 14 stories over Victoria Harbour in Tsim Sha Tsui area of southern Kowloon, Hong Kong, the Kowloon Shangri-La sits within 800 meters of the shops and restaurants of Nathan Road. The Hong Kong Space Museum and Hong Kong Cultural Centre both lie less than two kilometres from the hotel. Chek Lap Kok International Airport sits 37 kilometres away. There are also have Mass Transit Railway, East Rail to the Mainland China border and Star Ferry.

Rating and Type of hotel
The Kowloon Shangri-La is a 5 stars and a luxury hotel.
Corporate Philosophy

Shangri-La Culture

Shangri-La has always believed in the unique characteristics encapsulated by Asian Hospitality. Our commitment to providing guests with distinctive Asian standards of hospitality and service from caring people remains our major point of differentiation from our peers and the very cornerstone of our reputation as a world-class hotel group.

“Pride without arrogance” is of particular importance as we want our people to be internally proud of our achievements but outwardly humble. After all, the hallmark of true success is that it does not need to be stated.

In striving to delight customers each and every time they stay with us we aim to exceed expectations through consistently providing quality and value in our products and services. That’s why we look for trendsetters, professionals who are enthused by innovation and driven by achievement.

The Philosophy
Shangri-La Hospitality from a caring family.

The Vision
To be the first choice for guests, colleagues, shareholders and business partners.

The Mission
To delight our guests every time by creating engaging experiences straight from our hearts.

The Guiding Principles
• They will ensure leadership drives for results.
• They will make guest loyalty a key driver of our business. • They will enable decision making at the guest contact point. • They will be committed to the financial success of our own unit and of our company. • They will create an environment where our colleagues may achieve their personal and career goals. • They will demonstrate honesty, care and integrity in all our relationships. • They will ensure our policies and processes are guest and colleague friendly. • They will remain deeply committed to our social responsibility by making a positive contribution to our communities, environment, colleagues, guests and business partners.

Present management model
The management model is the management by Shangri- La Company. Hotel food outlets and facilities

There are five different kinds of restaurants (Angelini, Café Kool, Déli Kool, Nadaman, and Shang Palace), one lounge (Lobby Lounge) and one bar (Tapas Bar), aromatherapy, fitness centre, indoor swimming pool, massage, reflexology, sauna, solarium, steam bath, and whirlpool.

|Restaurants/Bars |Capacity |Location |Cuisine | |Angelini |102 |Mezzanine Level |Italian | |Café Kool & Déli Kool |322 |Mezzanine Level |International & Delicatessen | |Shang Palace |180 |Lower Level I |Chinese | |Nadaman |138 |Lower Level II |Japanese | |Tapes Bar |136 |Lobby |New World Wines & International Tapas | |The Lobby Lounge |178 |Lobby |Snacks & Drinks...
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • Essay about Kowloon Walled City
  • Shangri-La Hotel Essay
  • Shangri-La Hotel Stp Essay
  • Shangri La Essay
  • Shangri La Essay
  • Shangri-La Essay
  • Essay about Shangri-La Hotel
  • Shangri-La Case Study Essay

Become a StudyMode Member

Sign Up - It's Free