KNOWLEDGE MANAGEMENT AN ORGANIZATION BEHAVIORAL APPROACH

KNOWLEDGE MANAGEMENT AN ORGANIZATION BEHAVIORAL APPROACH

1. ABSTRACT

2. INTRODUCTION

3. ECONOMIC EVOLUTION

4. WHAT IS KNOWLEDGE MANAGEMENT

5. OVERVIEW OF THE PRACTICE OF KNOWLEDGE MANAGEMENT

Knowledge Identification

Knowledge Acquisition

Knowledge sharing

Knowledge development

Knowledge application

Knowledge Creation

Knowledge preservation

Knowledge measurement

6. ULTIMATE IMPACT OF KNOWLEDGE MANAGEMENT

Sharing best practices

Unifying specialized knowledge

Preserving valuable knowledge assets

Nurturing the culture of innovation and creativity

Anticipate changes in the marketplace

7. CONCLUSION

Innovation and creativity will be the essence for k-economy to be realized in order for organization to stay competitive. The mind-set of workers in an organization as well as the nation as a whole must be changed. This will be the biggest challenge for organizations to manage since innovation and creativity will demand for knowledge-driven employees or knowledge-workers.

Organization knowledge capital (tacit and explicit) must be managed. Knowledge management is not about building a computerized systems of human capital but it is about the planning and implementation of activities designed to continuously identify, acquire, apply, share, develop, create, preserve and audit(measure) organization knowledge assets. Knowledge management is about sharing best practices, upgrading employees competencies and organization productivity.

The information age, facilitated by the development of information communication technology, leads to an emergence of a new type of economy called knowledge economy. As the world becomes borderless, Malaysia will have to face an insurmountable global competitiveness. The challenge of competitiveness and productivity that Malaysia has to face is substantially higher. Therefore a quantum leap in total factor productivity is needed and every factor of production must be made to work smarter. Thus, to be able to work smarter for

References: Abell, Angela and Oxbrow, Nigel. (1999). Skills for the knowledge economy: the reality of the market-place. Business Information Review, 16(3), 115-121. Altbach, Philip G. (1982). Higher education in the third world: themes and variations. Hong Kong : Maruzen Investment (HK) Ltd. Anonymous (2000). Memorandum persefahaman mengenai penyediaan pelan induk ekonomi berasaskan pengetahuan negara. Kuala Lumpur : Kementerian Kewangan. Retrieved from the World Wide Web: http://www.treasury.gov.my. Anonymous (2001). Information: every business is an information business. 1-3. Retrieved January 27, 2001 from the World Wide Web: http://library.dialog.com/newltrs/dialect/issues1/info.html Brooking, Annie (1988) Brooking, Annie (1999). Corporate Memory: strategies for knowledge management. London: International Thomson Business Press. Cascio, Wayne F. (1992). Managing Human Resources: productivity, quality of work life, profits. New York : McGraw-Hill, Inc. Cashmore, Carol and Lyall, Richard (1991). Business Information: systems and strategies. New York : Prentice Hall. Chidambar, Anna (1999). Nurturing knowledge workers. Malaysian Business, May 1, pp41-42. Davenport, T,H. and Prusak, L. (1997). Information ecology: mastering the information and knowledge environment, Oxford University Press : New York. Handy, Charles (1994). The age of unreason. Boston : Harvard Business School Press. Johnson, Mike (1995). Managing in the next millennium. Oxford : Butterworth-Heinemann Ltd. Kahaner, Larry (1996). Competitive intelligence: from black ops to boardrooms ?how businesses gather, analyze, and use information to succeed in the global market. New York : Simon & Schuster. King, William R. (1999). Integrating knowledge management into IS strategy. Information System Management. 16(40), 70-72. Meltzer, Morton F. (1981). Information: the ultimate management resource ?how to find, use and manage it. New York : Amacom. Myers, Paul S., ed. (1996). Knowledge management and organizational design. Boston : Butterworth-Heinemann. Nonaka, Ikujiro and Hirotaka, Takeuchi (1995). The knowledge creating company. Oxford University Press. Ow, Chee Keong, Frankie, Dr. (2001). Achieving sustainable performance by leveraging on knowledge ?an organization behavioral approach. Kuala Lumpur : JT Frank Management Center, Knowledge Academy Asia. Sun Tzu (1996). The art of war. West Hollywood, Ca : Dove Books. Tempoe, Mahen (1993). Motivating knowledge workers ?challenge for the 1990s. Long Range Planning, 26. Tiwana, Amrit (2000). The knowledge management toolkit: practical techniques for building a knowledge management system. New Jersey : Prentice Hall PTR. Toffler, Alvin (1971). Future shock. New York : Bantam Books. Webb, Sylvia P. (1998). Knowledge Management: linchpin of change? some practical guidelines. London: Aslib. What is the knowledge economy? (1990) Retrived from World wide web: http://www.moc.govt.nz/pbt/infotech/knowledge_economy/knowledge_economy-04.html. Wilder, Clinton (2000). Knowledge is power and profit. Information Week , 777, 167.