Raw information may be widely available to a number of agencies, but only some organisations will be able to convert the information into relevant knowledge and to use this knowledge to achieve their aims. The processes by which they do this are known as KM strategies.( http://www.odi.org.uk/resources/download/143.pdf)
Organizations have but a few basic difficulties. These difficulties just happen to masquerade behind a plethora of facades which ensures that most perceive their number to be legion. The apparent legion of difficulties can be distilled down to just four areas:
Objectives: well defined, communicated, understood, and committed to
Demand: commensurate with the level of capacity of the organization
Capacity: adequate to meet the current and projected demands
Effectiveness: extent to which the organization promotes demand, and manages capacity to respond to the demand on its journey toward its objectives.
The four areas above map just happen to map quite nicely to Mike Davidson's for areas of organizational concern:
Mission: What are we trying to accomplish?
Competition: How do we gain a competitive edge?
Performance: How do we deliver the results?
Change: How do we cope with change?
Now if the puzzle is definable in such straight forward and apparently simple terms, why is it that organizations have such ongoing difficulties attempting to put the pieces together? The difficulty stems from a single foundation, or lack thereof, knowledge. The problems people experience within organizations stem from two knowledge dimensions:
What they don't know they don't know, and
What they think they know that just happens to be wrong.
As for what they know, and what they know they don't know, the former is the basis for appropriate action, and the latter can be accommodated... [continues]
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(2009, 09). “Knowledge Management and Leadership in Learning Organizations: an Integrated Perspective”. StudyMode.com. Retrieved 09, 2009, from http://www.studymode.com/essays/Knowledge-Management-And-Leadership-In-Learning-232624.html
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