Knowledge Management Advances

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Knowledge Management Advances
Version 1

Tshidiso S. Moetapele
Master of Technology: Business Information Systems (In-progress @ TUT) Business Projects Management (WBS) Copyright © 2013 Tshidiso S. Moetapele

Contents
o o o o o o o o o What is Knowledge Management DIKW Hierarchy Knowledge Management GOALS and Objectives Knowledge Management “Critical” Success Factors Knowledge Management Audit Knowledge Management Strategy Development Why companies implement KM How do we know if we got it right Common Knowledge Management spinoffs (Advances)

Tshidiso S. Moetapele
Master of Technology: Business Information Systems (In-progress @ TUT) Business Projects Management (WBS) Copyright © 2013 Tshidiso S. Moetapele

What is Knowledge Management
Knowledge Management is simply the process through which organizations generate value from their intellectual and knowledge-based assets OR How to manage knowledge of and in an organization by identifying, capturing, evaluating, retrieving and sharing information to increase productivity and performance in an organization. Gartner Group define Knowledge Management as; o Management discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving and sharing all enterprise’s information assets. NASA simply define Knowledge Management as; o Getting the right information to the right people at the right time, helping people to create more knowledge, share and act upon information in ways that will increase performance and productivity. Deloitte define Knowledge Management as; o Management discipline that helps companies turn human capital into intellectual capital by creating value.

Tshidiso S. Moetapele
Copyright © 2013 Tshidiso S. Moetapele

Master of Technology: Business Information Systems (In-progress @ TUT) Business Projects Management (WBS)

What is Knowledge Management … cont
Conceptual Inputs
Data Rules Information Policies, Procedures, Methodologies, Standards, etc

Organizational Inputs

POSSIBLE MEANING How it relates to what I am doing, my work

POSSIBLE ACTION How I use it to do my work

POSSIBLE RESULTS How I use it to be more creative (cut costs), innovate new way of doing things

Tshidiso S. Moetapele
Master of Technology: Business Information Systems (In-progress @ TUT) Business Projects Management (WBS) Copyright © 2013 Tshidiso S. Moetapele

DIKW Hierarchy
Amongst other things Knowledge Management manages the DIKW hierarchy

WISDOM

Extensive / Quality knowledge of something e.g. Years of experience in managing organizations Actionable information e.g. How to manage (e.g. PMO, R&D) Processed data e.g. Proof of deliverables, SOPs

KNOWLEDGE

INFORMATION DATA

Collection of raw facts e.g. Designs layout

Tshidiso S. Moetapele
Master of Technology: Business Information Systems (In-progress @ TUT) Business Projects Management (WBS) Copyright © 2013 Tshidiso S. Moetapele

Knowledge Management GOALS & Objectives
o o o Increase Organizational turnover o Assist organizational efforts to increase turnover / growth by using what we know Competitive Advantage o Assist organization obtain internal and external competitive advantage Manage Knowledge as an asset o Started treating Knowledge as an asset e.g. including IC in the balance sheet, leverage knowledge assets to generate new income. Improve Knowledge asserts o Facilitate the process of knowledge transfer between individuals (e.g. MD to Senior Manager, Senior Manager to Manager, Manager to Officer, Officer to Administrator) and organizational divisions. Enhance Knowledge environment o Proactively facilitating and rewarding knowledge creation, transfer an use. o Proactively creating and promoting a culture of sharing knowledge e.g. Community of Practice, KM workshops, etc

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Tshidiso S. Moetapele
Master of Technology: Business Information Systems (In-progress @ TUT) Business Projects Management (WBS) Copyright © 2013 Tshidiso S....
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