MSc Computerised Applications in Accounting
Discuss the impact of the introduction of a Knowledge Management System within a London Based International Law firm
Written By: Randolph Nairn
Student Nº: M217307
Chapter 1 Introduction
The firms Services
Chapter 2 - Research Methodology
Primary Data Collection
Secondary Data Collection
Credibility of findings
Contextual Study - What is Strategy?
IT Strategy within the legal services industry
Strategy formulation within legal IT
Establishing strategic positioning
Analysing local requirements
The Legal Grid
Introduction to knowledge management
What is Knowledge?
Definition of Knowledge Management
Benefits of Knowledge Management
The Challenges of KM?
Allowing Technology to Dictate KM
KM Is Not Static
What technologies can support KM?
Knowledge Management & Corporate Culture
Three models of Knowledge Management
Knowledge Management within the legal service industry
The precedent bank
The legal storeroom
Work product retrieval
On screen prompts
Know Who Systems
Chapter 4 - Analysis
Set the context - What is the firms present and future IT strategy
LEA Know-How KM System What is it & how does it work.
Principal Know-How sites.
Secondary Know-How sites.
The Know-How database (Imanage)
The Know-How document bank (hard copy)
The library and external information sources.
CV and Experience Database
How is the know database be accessed?
How Will Know-How get into the database?
Who Uses Know-How
What is the level of Know-How Usage within LEA?
How do fee earners view the process of knowledge management?
What are users general perceptions of the firms KM system?
What are the perceived benefits of the knowledge management system and have they/ any been
Does the firm have a corporate culture conducive to knowledge transfer?
Chapter 5 - Conclusion
Challenges Facing LEA's KM initiative
Corporate Culture & Staff incentives
Corporate Culture & Strategy
Know How Usage & System Optimisation
In recent years there has been a move towards the employment of computerised knowledge management systems within the legal services industry. This type of technology is believed to give a competitive advantage to legal professionals in their every day activities. However there are a number of obstacles, human, technical and organisational which need to be overcome so that such technology can achieve its full potential. To this end this dissertation seeks to address those issues which emerge from the influences of contemporary corporate culture in the successful implementation of computerised knowledge management systems.
In order to achieve this, the dissertation focuses on current knowledge management theory and those factors underlying the successful implementation of a computerised knowledge management system. The dissertation also considers an analysis of...
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