Knowledge Management

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CERTIFICATE IN KNOWLEDGE MANAGEMENT
Intake 52 – 14th January 2008 to 18th January 2008
JT FRANK ACADEMY SDN. BHD

A STRUCTURED APPROACH TO INIATE THE PRACTICE OF KNOWLEDGE MANAGEMENT AND TO NURTURE ILHAM MARA INTO A K-BASED ORGANISATION

AZLINA BINTI MOHAMAD
CIKM-52KL0629

ACKNOWLEDGEMENT

In the name of Allah, The Compassionate, The Merciful…

It is difficult to execute the Practice of Knowledge Management given by MARA without the collective commitment of MARA staff members. It requires a high level of positive mindset and pro-active approach in managing to the target groups.

I would like to express my utmost gratitude to the MARA Human Resource Director, Encik Ibrahim bin Ahmad for the trust given by him and of course to make this project in the line of successful. To MARA Staff Training Institute, Encik Nor Hashimi bin Mahat for given me the chance for attending this course and to execute this project. I would also like to thank the members of JT Frank Academy Sdn Bhd for their hospitality and helpful in making my project successful. My special thanks would definitely goes to the Chief Knowledge Architect, Dr Frankie Ow for the most best guidance and as well to Mr Moi Kok Wah for the patience and great journey to the knowledge management. I am indeed grateful to the members of CIKM and colleagues of ILHAM for their continuous dedication, help and commitment to grant the successful of POKM in ILHAM. I am certain, by the Grace of Allah, may all our efforts be sincere and the blessings of Allah be upon us.

TERMS OF REFERENCE

The rational of this project is to establish and implement the practice of knowledge management in ILHAM in order to be an excellent training centre and human capital development in MARA.

The aim is to enlighten and to raise the capacity for knowledge and innovation and nurturing “Global Class Mindset” among the practising community members in Human Resource Department. The responsible will takes the practising community members to achieve significant and sustainable performance by adopting 8 key self driven mindsets and habits. The internalisation of these mindsets and habits will transform individuals, practising community members, teams and organizations to be more self-driven, pro-active, collaborative and innovation for innovation intensity, customer responsiveness and as well operational excellence.

The early Practise of Knowledge in MARA

k-economy=====k-worker=====customer

CORPORATE PROFILE

Majlis Amanah Rakyat, The Council of Trust for the Bumiputera or MARA is an agency under The purview of the Ministry Of Entrepreneur And Co-operative Development(MECD), Malaysia. It was established as a statutory body on 1st March 1966 by an act of Parliament as a result of the First Bumiputera Economic Congress resolutions in 1965 to promote the participation of Bumiputeras, particularly those in the rural areas, in commercial and industrial activities.  In order to achieve its objective, MARA provides Bumiputeras with commercial or industrial assistance and training. 

CORPORATE VISION

To be an outstanding, self-reliant, autonomous and trustworthy organization : ▪ An active catalyst and driving force
▪ A commercial and industrial network centre
▪ A resource, training, research & development centre
▪ A thinking organization

CORPORATE MISSION

To be the custodian of trust, to raise the status and dignity of Bumiputera though various economics, educational and social activities.

CORPORATE OBJECTIVE

To create a competitive, sustainable and strong community of Bumiputera entrepreneurs, especially those in the rural areas, though encouragement, guidance, training and assistance to participate in the commercial and industrial activities.

COPRORATE DEVELOPMENT

To this end, MARA has developed a Strategic...
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