Knowledge Management

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Knowledge Management
Kelly H
OMM 625: Learning Organizations & Effectiveness
Dr. Kim Gravelle
October 15, 2012


Managers must be knowledgeable in numerous areas of the organization in which they work for and must be ready to share that information when needed. A manager is the individual that an employee will go to for information and assistance for anything relating to the job or organization. The amount of information that a manager needs to be knowledgeable in can be massive depending on the size of the organization. Knowledge management programs help managers learn the best ways to manage knowledge and in turn help the organization to be successful.

Knowledge management can be defined as “a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its knowledge in terms of resources, documents, and people skills”. (Rouse, M, 2006) There is a lot of information that passes through an organization each day and it is important for managers to have the right skills and tools to use the information to become knowledgeable. Information must be collected and understood before it can become knowledge. Information that is collected is useless if it cannot be turned into knowledge that benefits the organization. “Knowledge management involves data mining and some method of operation to push information to users.” (Rouse, M., 2006) Organizations must make decisions in regards to the best way to share knowledge with everyone in the organization. The organization must start a knowledge sharing program by making decisions as to what knowledge is important for everyone in the organization to know and “needs to define what is confidential and requires the involvement and attention of the senior management team”. (Mehta, K, 2009) There is information that organizations do not want to share with every individual in an organization to “ensure that confidential information and intellectual property do not...
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