Knowledge Management

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TABLE OF CONTENTS

ACKNOWLEDGEMENT4
EXECUTIVE SUMMARY5
BACKGROUND OF THE RESEARCH5
RESEARCH OBJECTIVES7
INTRODUCTION TO KNOWLEDGE MANAGEMENT8
Defining Knowledge Management11
Perspectives On Knowledge Management11
The 24 Drivers of Knowledge Management15
Emergent Themes in Knowledge Management18
Knowledge Management and Information Management19
What Knowledge Management Is Not About21
VALUE PROPOSITION OF KNOWLEDGE MANAGEMENT26
CHALLENGES IN KNOWLEDGE MANAGEMENT32
Issues in Knowledge Management34
KNOWLEDGE MANAGEMENT & INFORMATION TECHNOLOGY37
KM & IT: Inter-dependency37
The ICT Contribution38
IT Innovations in KM42
THE 10-STEP KNOWLEDGE MANAGEMENT ROAD MAP44
Step 1: Analysing the Existing Infrastructure45
Step2: Aligning Knowledge Management And Business Strategy47 Step 3: Design The Knowledge Management Infrastructure53
Step 4: Knowledge Audit and Analysis59
Step 5: Designing the KM Team62
Step 6: Creating the KM System Blueprint65
Step 7: Developing the Knowledge Management System70
Step 8: Prototyping and Deployment71
Step 9: Manage Change, Culture and Reward Structures72
Step 10: Evaluate Performance, Measure ROI & Refine KMS73
KNOWLEDGE MANAGEMENT AND SECURITY78
CASE STUDIES82
1. Knowledge Management in Rolls Royce (Aerospace industry)82 2. Knowledge Management Strategy Development at ITSA85
3. Knowledge Management Systems at Centrelink91
4. Enabling Knowledge Management @ the ABS98
PRIOR RESEARCH IN THE FIELD (EXCERPTS)105
Research observations on KMS105
Top 10 Issues in Knowledge Management (quoted by survey)108 BIBLIOGRAPHY109


ACKNOWLEDGEMENT
We would like to thank SCMHRD, for giving us the opportunity to delve into the area of Research and Reporting with the help of this white paper. We are also thankful to the college for providing us with necessary facilities and resources to efficiently go about our project. We express our sincere gratitude to our project guide, Prof. Sonali Shinde and Prof. Manoj Hudnurkar, COE – IT & Systems, SCMHRD, for their valuable inputs and helpful support, which enabled us to successfully complete of this white paper.


EXECUTIVE SUMMARY
Knowledge management is a conscious, hopefully consistent, strategy implemented to gather, store and retrieve knowledge and then help distribute the information and knowledge to those who need it in a timely manner. Knowledge management is a framework and management mind-set that includes building on experience and creating new avenues for exchanging knowledge. The strategy includes both the technological infrastructure and the human aspects that use the tools. The knowledge-based theory of the firm suggests that knowledge is the organizational asset that enables sustainable competitive advantage in hypercompetitive environments. The emphasis on knowledge in today's organizations is based on the assumption that barriers to the transfer and replication of knowledge endow it with strategic importance. Many organizations are developing information systems designed specifically to facilitate the sharing and integration of knowledge. Knowledge Management efforts and initiatives add great value to an organization, by: •Facilitating better, more informed decisions

•Contributing to the intellectual capital of an organization •Encouraging the free flow of ideas which leads to insight and innovation •Eliminating redundant processes, streamlines operations, and enhances retention •Improves customer service and efficiency

•Can lead to greater productivity.
In our paper we have implored the concept of Knowledge Management in the current business scenario, studies the current trends, the issues, the emerging themes, explored the myths and dwelled on the IT interdependency on knowledge management. We have also quoted cases supporting current practices in Knowledge Management in organizations and the roadmap of implementing a Knowledge Management system in a...
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