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BUS 5963: Management of Operations
Spring 3 2012
April 2 – May 11
 
Instructor: Dr. David Gordon, Professor                         Office: CFO 506 Phone: 940-898-2105                                                   E-Mail: dgordon2@twu.edu Office Hours: By Appointment 

Blackboard Technical Assistance: helpdesk@twu.edu; 940-888-3971 _____________________________________________________________________  
Course Texts
 
Required:

Collier, D. A. & Evans, J. R. (2010). OM. (2nd Ed.). Cengage Learning. (eBook)

Collins, J. (2001). Good to Great: Why Some Companies Make the Leap...and Others Don't. HarperCollins Publishers. 
 
Additional readings may also be required and will be listed or made available on Blackboard. Please feel free to use additional sources to supplement your assignments. Throughout the semester, you will be encouraged to discuss any current business news with the class, especially on the Discussion Board. It is important to be knowledgeable of the current external environment and how your organization is affected.  

Catalog Description
 
Process and project management and development of functional strategies to create value for an employer and their consumers; management tools and approaches for analyzing operations and applications to a wide variety of managerial decisions. Credit: Three hours.  

Course Learning Outcomes and Objectives

Learning Objectives:
 
* To help students understand their organizations in today's changing operational environment. * To assist students to determine how to become more effective practitioners in their environment. * To bolster students' confidence as they direct and cope with the complexities of change.  

Learning Outcomes:

* Students will be able to critically reflect on the barriers and opportunities for successful organizational change. * Students will demonstrate effective communication when discussing operational outcomes. * Students can explain the impact of alignment for organization missions and operational planning. * Students can discuss the evolution of service and the importance of both the internal and external customer. * Students can be aware of the importance of continuous improvement in the operations of their organizations.

Disability Support Policy Statement:

Texas Woman's University seeks to provide appropriate academic adjustments for all individuals with disabilities. This University will comply with all applicable federal, state, and local laws, regulations, and guidelines, specifically Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act (ADA), with respect to providing appropriate academic adjustments to afford equal educational opportunity. It is the responsibility of the student to register with and provide medical verification and academic schedules to Disability Support Services (DSS) at the beginning of each semester and no later than the second week of school unless otherwise determined by the coordinator. The student also must contact the faculty member in a timely manner to arrange for appropriate academic adjustments. For further information regarding Disability Support Services or to register for assistance, please contact the office at 898- 3835 (voice), 898-3830 (TDD) or visit CFO 105.

Academic Dishonesty Policy:

Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are responsible for reading and understanding all sections in the Student Handbook (p.53-55) relating to standards of conduct and academic life. Academic dishonesty includes cheating, plagiarism, collusion, fabrication, falsification, and falsifying academic records, and other acts intentionally designed to provide unfair advantage to the student, and/or the attempt to commit such acts. Students who violate University rules on academic dishonesty are subject to...
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