Kinds of Business Letter

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Jo Ellaine C. Torres
J. Company
124 Meadow Street, Makati City

January 20, 2013

Mr. Richard Yap
General Manager
ABC Company
Apple Avenue, Cebu City

Dear Mr. Yap:

Your engineer, Engr. Samuel Cruz, called for the third time in the past ten days to repair our A4tech 204B at the above address, and I am still without a working machine.

He was unable to carry out the repair once more because the spare parts were not compatible. Your engineers have been excellent as always, but without the correct parts they can’t do the job required.

Can I ask that you look into this to ensure that the next service visit, arranged for February 7, 2013, resolves the matter.

When the matter is resolved I would be grateful for a suitable refund of some of my service contract costs.

I greatly appreciate your help.

Yours sincerely,

Jo Ellaine Torres

ENCL: Copies of the service report

Mr. Richard Yap
General Manager
ABC Company
Apple Avenue, Cebu City

January 26, 2013

Jo Ellaine C. Torres
President
J. Company
124 Meadow Street, Makati City

Dear Ms. Torres:

I am writing with reference to your complaint of January 20, 2013.

Firstly, I apologize for the problems created by out failure. We take great care to ensure that important matters such as this are properly processed, although due to some technicalities and lack of materials we will immediately provide what is needed, so on this occasion an acceptable standard has dearly not been met.

In light of this, we decided to offer a 20% discount on the service charge, which we hope will be acceptable to you, and hope also that this will provide a basis for continuing out relationship.

Please contact me if you have any further cause for your concern.

Sincerely,

Richard Yap
General Manager

Jo Ellaine C. Torres
President
J. Company
124 Meadow Street, Makati City

January 26, 2013

Mr. Jeremy Simmons
Human Resource Director
East Coast Productions
123 Maristo Lane, New York

Dear Mr. Simmons:

We are delighted to inform you that J. Company is inviting you to join and celebrate its 100th founding anniversary at Manila, Philippines on February 14-20, 2013.

For steadfast confidence and unwavering loyalty our company representative, Ms. Jocelyn Quinto, the production director will accompany you during the trip in the Philippines and discuss sale and distribution of the products.

In this regard, we appreciate that you will be the one to provide your own travelling expense going in Manila.

We would be extremely grateful if you can make it to the occasion and be a part of our celebration.

Very truly yours,

Jo Ellaine Torres
President, J.Co

Jo Ellaine C. Torres
XYZ Company
105 Missouri St., Makati City

January 26, 2013

Mr. Richard Lim
CEO
Lim Aviation Incorporation
Smithville, Quezon City

Dear Mr. Lim:

According to our reference on the telephone conversation that took place on December 10, 2012, you have an unsecured credit card debt that totaled to P20, 000. As of 12th of December 2012, you have been in default of your unsecured credit card payments by more than 6 months.

We urge you to settle your accounts by first-class mail, debit cards or check within 15 days from the date of receiving the letter in order to avoid the inconvenience of legal action being taken against you. If you have questions, you may contact XYZ Company at 025-324423-32 at the earliest time possible.

Thank you for your prompt action on this matter.

Respectfully yours,

Jo Ellaine Torres
Head, Collections Department

ENIGMA CORPORATION
Tacloban City, Philippines

January 26, 2013

Ms. Merecel Navarro
124 Canonangan Street
Samal, Samar

Dear Ms. Navarro:

Subject: Adjustment

We would like to apologize about the defective television you received and we regret the inconvenience that is has caused you.

Immediately upon receiving your letter, I made the necessary adjustments. I have instructed our...
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