Strong Franchise and License Fee revenues for cash flow. Interactive relationship marketing Strong trademarks recipes Ranks highest among all chicken restaurant chains for its convenience and menu variety. Largest multibranded restaurant in the world 100 KFC and Pizza Hut combos 600 KFC
and Taco Bell combos
Weaknesses Recent drop in sales for KFC Failed to rank in top 20 in growth in 2000. Same Store sales declined Lack of point of scale scanning system Admitted inability to provide quality service Lack of knowledge abut their customers Lack of relationship building with employees, customers and suppliers i.e.
Question of over franchising leads to loss of control and quality Lack of focus on R&D Opportunities Growth of 18-24 age demographic Increase in U.S. median income International beef scare from mad-cow and hoof and mouth disease Home Meal Replacement Market will exceed an estimated $577 billion by
Targeting to growing ethnic markets – Asian American and Hispanic New Leadership Domestic markets Updating restaurants Balanced menu Customer focus Increase delivery service Threats Rated 83 out of 100 in terms of competitiveness Increasing wage rates directly affect menu prices 85% annual employee turnover for fast –food market Supermarkets and new competitors threaten HMR market International Exchange Rates Health Trend away from fried foods Changing customer demands Quality of Service Focus Finger licking good!