KFC/Pizza Hut makes efficiency gains with Zap Business Intelligence Businesses become more agile, responsive and performance-focused Situation There are over 120 KFC and Pizza Hut outlets in Singapore, employing about 5,000 staff. Both brands also offer Singapore-wide delivery services. In the face of rapid business growth, KFC/Pizza Hut found that their business intelligence (BI) system was unable to cope. It fared badly when meeting corporate reporting requirements, benchmarking store performance, and reducing the time and costs spent on day-to-day reporting across multiple business systems. “We faced daily challenges in producing timely reports and complex analysis across our many restaurants and product lines to make informed decisions,” said Mr Tan Teng Sern, System Analyst with KFC/ Pizza Hut in Singapore. For example, day-to-day operational reporting is required to calculate the pay to daily-rated workers like delivery staff. Using the old BI system, it could take restaurant managers hours at the end of each day to tally the number of deliveries that each rider had made, resulting in restaurant managers working overtime, and riders waiting for their payment. The system was also difficult to use and rigid in design. Work which could take up to a few days every month also went into generating reports to meet corporate requirements. The problem in generating timely reports also hindered KFC/ Pizza Hut’s ability to respond quickly to changes in the business environment. What they needed was a solution that would let them set different objectives for different departments, and monitor each department’s performance.
Name: KFC & Pizza Hut Overview: KFC and Pizza Hut are major players in the local food and beverage market. Since establishing the first KFC outlet in Singapore in 1977, the chain has grown to over 120 outlets employing about 5,000 staff. KFC/Pizza Hut faced difficulties when meeting corporate reporting requirements, benchmarking store...
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