KFC and McDonald's — a model of blended culture
CEOs of America Tricon Global Restaurants, the group that owns KFC and Pizza Hut, promotes Traditional Peking Chicken Roll at a KFC restaurant in Shanghai. At present, there are more than 1,000 KFC restaurants in China, and they are increasing at annual rate of 200. A new KFC restaurant opens every other day. Western counterpart McDonald's also continues to expand its premises. Having arrived on the mainland in the early 1990s, McDonald's has more than 600 restaurants in nearly 100 cities. Although there have been fewer golden arches in America, its native country, in the past two years, China's McDonald's have grown at a rate of 100 restaurants per year. The total income of fast food restaurants in China now stands at 180 billion yuan RMB, and KFC and McDonald's account for eight percent. What kind of magic has brought them such success in China? How do they sustain growth rates? Their standardized business operation apart, the key is excellent inter-cultural management. Western Fast Food — Chinese Style
Alluring the captious customers is a hurdle every foreign fast food restaurant must clear. The novelty of these fast food restaurants initially won many customers. Although cheap and commonplace in America, at the time the Chinese government's opening-up policy was newly enacted, fast food was exotically foreign enough to whet Chinese people's curiosity about the outside world. Managers took advantage of this by charging the relatively high prices of 10 yuan for a hamburger, and 5 yuan for a Coke. By the mid-1990s, there were 100 fast food restaurants around Beijing; the convenience, efficient service, comfortable environment, pleasing music and jovial atmosphere garnered fans. Office workers enjoyed grabbing a quick bite on their way to work, and friends enjoyed relaxing over a Coke. However, certain eagle-eyed managers noticed that some people never dropped in when they passed by. Some customers complained...
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