UNIVERSITY COLLEGE OF MANAGEMENT STUDIES,
JERUSALEM CAMPUS - ACCRA
THE KEY INDICATORS OR FACTORS IN THE MOTIVATION OF EMPLOYESS- A CASE STUDY OF GHANA PORTS AND HARBOUR AUTHORITY
DOGBEY K. GERSHON
The study examined the ranked importance of motivational factors of employees at The Ghana Ports & Harbours Authority Human Resource Department,Research and Public Relation Department. The hand-delivered descriptive survey addressed ten motivating factors in the context of employee motivation theory. Findings suggest interesting work and good pay are key to higher employee motivation. Carefully designed reward systems that include job enlargement, job enrichment, promotions, internal and external stipends, monetary, and non-monetary compensation should be considered.
TABLE OF CONTENTS
1.2 Statement of the Problem
1.4 Objectives of the Study
1.5 Significant of the Study
1.6 Research Methodology
1.7Organisation of the Study
CHAPTER ONE: INTRODUCTION TO THE STUDY
Introduction to Motivation
1.1At one time, employees were considered just another input into the production of goods and services. What perhaps changed this way of thinking about employees was research, referred to as the Hawthorne Studies, conducted by Elton Mayo from 1924 to 1932 (Dickson, 1973). This study found employees are not motivated solely by money and employee behavior is linked to their attitudes (Dickson, 1973). The Hawthorne Studies began the human relations approach to management, whereby the needs and motivation of employees become the primary focus of managers (Bedeian, 1993). Motivation is defined as: the psychological process that gives behavior purpose and direction a predisposition to behave in a purposive manner to achieve specific, unmet needs, an internal drive to satisfy an unsatisfied...