Keva Juice
Keva’ Juice Training and Development Plan
Table of Contents Page
Executive Summary……………………………………………………………….…3-4
Background……….………………………………………………………………….5-6
Needs Assessment Design, Implementation, and Analysis………………………...7
Organizational Analysis…….………………………………………………………..8
Personal Analysis………..……………………………………………………………9-10
Task Analysis………………….……………………………………………………...11-12
Recommended Training Strategy and Design……………………………..……….13
Cost/Benefit Analysis.……………………………………..…………………………14
Training Evaluation Plan..…………………………………………………………..15
Appendices………..…………………………………………………………………..16
References………..……………………………………………………………………30
Executive Summary
Mission: Collegiate Consulting Services (CCS), conducted a needs assessment of a local Keva’ Juice franchise to identify if there was a training requirement needed, and if there was, CCS would develop a balanced organizational training and development plan.
Purpose of Communication: With consumers today wanting more healthy choices we chose Keva’ Juice as they offer a healthy, tasty alternative beverage using 100% natural ingredients, promoting a distinct benefit over ice cream, yogurt or fast food venues. We divided the assessment into three specific areas: organizational analysis, person analysis, and task analysis.
Results: CCS used a combination of assessment questionnaires, observations, and interviews, in our organizational analysis, and we identified a need for a more detailed training plan. Our team identified ways in the person analysis for management and staff to increase productivity and to better provide training and communication with their customers. All of the employees we interviewed were knowledgeable, and had skills and ability to perform their jobs successfully. Management was willing to invest in the training for their staff. During the task analysis, we’ve identified some opportunities to improve proficiency and retain these
Table of Contents Page
Executive Summary……………………………………………………………….…3-4
Background……….………………………………………………………………….5-6
Needs Assessment Design, Implementation, and Analysis………………………...7
Organizational Analysis…….………………………………………………………..8
Personal Analysis………..……………………………………………………………9-10
Task Analysis………………….……………………………………………………...11-12
Recommended Training Strategy and Design……………………………..……….13
Cost/Benefit Analysis.……………………………………..…………………………14
Training Evaluation Plan..…………………………………………………………..15
Appendices………..…………………………………………………………………..16
References………..……………………………………………………………………30
Executive Summary
Mission: Collegiate Consulting Services (CCS), conducted a needs assessment of a local Keva’ Juice franchise to identify if there was a training requirement needed, and if there was, CCS would develop a balanced organizational training and development plan.
Purpose of Communication: With consumers today wanting more healthy choices we chose Keva’ Juice as they offer a healthy, tasty alternative beverage using 100% natural ingredients, promoting a distinct benefit over ice cream, yogurt or fast food venues. We divided the assessment into three specific areas: organizational analysis, person analysis, and task analysis.
Results: CCS used a combination of assessment questionnaires, observations, and interviews, in our organizational analysis, and we identified a need for a more detailed training plan. Our team identified ways in the person analysis for management and staff to increase productivity and to better provide training and communication with their customers. All of the employees we interviewed were knowledgeable, and had skills and ability to perform their jobs successfully. Management was willing to invest in the training for their staff. During the task analysis, we’ve identified some opportunities to improve proficiency and retain these
References: Baldwin, T. T. & Ford, J. K. (1988). Transfer of training: A review and directions for future Research Imparo, A. & Krulowski, A. (2008). The importance of management support for training. Retrieved April 5, 2013, from http://www.etnews/blog/2008/08/27/the-importance-of- management-support-for-training Keva Juice Franchise. (n.d.). Experts Online. Retrieved April 10, 2013, from http://www.expertsonline.com/article/keva_juice_franchise_Franchise Keva Contact Knowles, M. S. (1984). Introduction: the art and science of helping adults learn andragogy in action: Applying modern principles of adult learning. San Francisco CA: Jossey-Bass Lane, C Swist, J. (2001). Conducting a training assessment. Retrieved from http://www.business.mnsu.edu/mfox/class items 445/Conducting a Training Needs Assessment.htm Toby, D