Principles of Organization Behavior Realities and Challenges, 6th Edition.
Mc Graw Hill, Human Resource Management, 9th Edition.
Mc Graw Hill, Human Resource, 17th Edition.
Robert Lucas, Customer Services skills for Success 5th Edition, Mc Graw Hill, 2012.
“An Assessment of Quality of Services Offered by Various Cellular Phone Repair Centers in Batangas City”, Marlon D. Banaag, Gechis M. Abanilla, Geraldine G. Ambus, 2007.
“Implementation of Total Quality Management: Its Effects to the Top Management Commitment of Manufacturing Firms in Batangas City”, Ma. Lizette Danica C. Intac, Roselyn P. Abando, Erwin M. Manalo, Jessa Marie B. Patalay, 2010.
“The Effects of Imposing Training and Development to Excellent Performance of the Employees of SM in the Province of Batangas”, Delos Reyes, Espirirtu, 2008.
“Motivational Factors Contributing to Employees Level of Job Satisfaction in selected Hotel Restaurants in Batangas Provinces”, 2009.
“The Effects of Incentive Plans to the Morale of Insurance Companies in Batangas City”, Cobral, Doa 2008.
“Impact of Services Offered by Lending Investors in Batangas City”, Rosebelle B. Flores, Kamille M. Rondilla, Sally Joy D. Arana, 2012.
“Importance of Effective Complaint Management to the Customer Relations of Fine-Dining Restaurants in Batangas City”, Karla Dianne A. Guilles, Edna B. Garcia, Jaylito L. Guaves, 2010.
“The Impact of Service Delivery of Frontline Employees of Pag-ibig Fund, Batangas, 2009.
“Customer Satisfaction on the Services of the Frontline Employees of Batangas City government Offices”, Shamon Faith R. Tomulac, Anne Maureen D. Javier, Princess V. Villamor”, 2010.
“The Impact of Water Quality Management of Batangas City, 2008. Electronic