Kaiser Permanente Botches Its Kidney Transplant Center Project

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Short Article-Kaiser Permanente Botches Its Kidney Transplant Center Project 1. Classify and describe the problems Kaiser faced in setting up the transplant center. What was the role of information systems and information management in these problems? The information technology based problems that Kaiser faced in setting up the transplant center are use of paperwork, lost records, incomplete or incorrect date, lack of specific procedures for transferring data, no process for tracking or responding to patient complaints. The people problems were that the employees had little guidance and training related to their job requirements, and lacked prior experience with transplant program. Further, the employees that worked on processing transplant information were overworked and put in 10 to 16 hour days as they had to cope up with large amounts of information. The organizational problems were the company did not anticipate the personnel requirements of their new project. There was little guidance given to employees and there was little executive governance to correct procedural problems. There was no attempt to identify and define the processes required to ensure a smooth transition from external transplant to in-house program. Information systems and management had an important role to play there were no procedures to transfer data on the patients to the United Network for Organ Sharing. There were no processes for tracking or responding to patient complaints/requests. Further, there were no procedures for transferring data to the United Network for Organ Sharing which oversees transplant waiting lists. Further, there were no directions sent the patients what they were supposed to do with consent forms. >>>

Masalah TI yg Kaiser hadapi dalam mendirikan pusat transplantasi adalah : •penggunaan dokumen, catatan hilang, tanggal lengkap atau tidak benar, •kurangnya prosedur khusus untuk mentransfer data, tidak ada proses untuk melacak atau menanggapi keluhan pasien. •Masalah pd umumnya adalah bahwa karyawan memiliki sedikit panduan dan pelatihan yang berkaitan dengan persyaratan pekerjaan mereka, dan tidak memiliki pengalaman sebelumnya dengan program transplantasi. •Lebih lanjut, karyawan yang bekerja pada pengolahan informasi transplantasi yang terlalu banyak bekerja dan dimasukkan ke dalam 10 sampai 16 jam sehari karena mereka harus mengatasi dengan sejumlah besar informasi.

Masalah organisasi adalah
perusahaan tidak mengantisipasi kebutuhan personil proyek baru mereka. •Hanya sedikit petunjuk yang diberikan kepada karyawan
Sedikit tindakan Eksekutif (manajemen) dalam memperbaiki masalah prosedural. •Tidak ada upaya untuk mengidentifikasi dan menentukan proses yang diperlukan untuk memastikan transisi yang mulus dari transplantasi eksternal untuk kepada program di-rumah. Sistem informasi dan manajemen memiliki peran penting untuk dilakukan •Tidak ada prosedur untuk mentransfer data pada pasien kepada UNOS. Tidak ada proses untuk melacak atau menanggapi keluhan pasien / permintaan. •Tidak ada prosedur untuk mentransfer data keUNOS yang bertugas mengawasi daftar tunggu transplantasi. •Tidak ada informasi yang diberikan kepada pasien apa yang harus mereka lakukan dengan formulir persetujuan

2. What were the people, organization, and technology factors responsible for those problems? There was little communication from the management to the employees; the employees were not organized properly. There was no leadership provided to the project and no measure in place to motivate employees. The people problem was that employees were not trained. Lacked experience, and were not guided to perform their tasks properly. In addition, the employees of Kaiser who worked on the project were overworked. Employees lacked proper directions to perform their tasks. The organization was ill prepared for doing the transplants in-house. The purpose of in-house transplants was not communicated to employees, there was...
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