Job Satisfaction

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Overcoming Controllable and Uncontrollable Work Difficulties: Change Environment or Self?

Elise Maher, B.Sc. (Hons)

Submitted in fulfillment of the requirements for the degree of Doctor of Philosophy

Deakin University, December 2002

|DEAKIN UNIVERSITY |[pic] | |CANDIDATE DECLARATION | |

I certify that the thesis entitled “Overcoming Controllable and Uncontrollable Work Difficulties: Change Environment or Self?”

submitted for the degree of Doctor of Philosophy is the result of my own work and that where reference is made to the work of others, due acknowledgment is given.

I also certify that any material in the thesis which has been accepted for a degree or diploma by any other university or institution is identified in the text.

Full Name Elise Catherine Maher
Signed ..................................................................................………………. Date......................................................................................……………….

Acknowledgements

First and foremost, I would like to acknowledge my supervisor, Professor Robert Cummins. Bob offered endless support, guidance, and encouragement throughout my studies. His dedication to research and his tremendous work ethic motivated and inspired me. I am most grateful that he challenged me and allowed me the freedom and respect to develop my own ideas and theories. Second, I must thank all the organisations that allowed me to enter their workplaces, and all the participants involved in the studies. I especially want to thank staff at Australian Unity, members of the Australian Centre of Quality of Life, and the hundreds of supermarket workers, teachers and academics that assisted me. These people invested time and energy into completing my survey purely for the benefit of helping others. I am so appreciative of their efforts and I am determined to share the knowledge that I have gained from them.

Third, I would like to acknowledge the academic and administrative staff, and fellow students at Deakin University. I especially want to acknowledge Rose-Anne and Helen (my surrogate parents) for taking me under their wings. Their delightful, vibrant personalities made work times pleasurable. Also, I would like to acknowledge Carolyn and Catherine for always being there to listen and share.

Finally, I would like to acknowledge my family and friends. My parents, John and Frances, and my brothers have provided endless support throughout the last seven years. I also want to acknowledge Lauren, Taylah, Tyson and Buffy for always lighting up my life. My partner, Tim Davis, has been my tower of strength, and I am forever grateful for his love and support.

Elise

Table of Contents
Acknowledgementsiii
List of Tablesxiii
List of Figuresxvi
List of Appendicesxvii
Abstractxviii

Chapter 1 - Literature Review1

1.1Abstract2
1.2Job Satisfaction3
1.2.1Theories of Job Satisfaction: Environmental and Dispositional Predictors3 1.3Maslow’s (1954, 1970) Hierarchy of Needs5
1.3.1Need Hierarchy Theory5
1.3.2Applying Maslow’s (1954, 1970) Theory to Organisations6 1.3.3Criticisms of Maslow’s (1954, 1970) Need Hierarchy Theory7 1.3.4Conclusion20
1.4Herzberg, Mausner and Snyderman’s (1959, 1993) Two-Factor Theory of Job Satisfaction22 1.4.1How the Two-Factor Theory has Contributed to our Understanding of Job Satisfaction22
1.4.2Development of the Two-Factor Theory22
1.4.3Criticisms of Herzberg et al’s., (1959) Theory24 1.4.4Conclusion33
1.5Vroom’s (1964) Expectancy Theory of Job Satisfaction34 1.5.1How Expectancy Theory has Contributed to our...
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