Jan & Ken: Managing Conflict in Relationships
Jan & Ken: Managing Conflict in Relationships
Unit 9 Assignment
Marie Holloway
Kaplan University
Author Note:
This research is being submitted on March 11, 2014 for Mark Lambertson’s
CM206 Interpersonal Communications course.
Q #1: Using the chapters on language and emotions to help frame your answer, suggest two ways that Ken could open this conversation more productively, beyond clearly expressing his emotions and using “I” language. Ken could have used language that promotes cooperation and mutual respect. ”Jan, we’ve been friends for a long time and I’d like to discuss a situation before it interferes with our relationship.” or “ Jan, there’s a problem in our friendship that we need to address.” By aiming for the win-win approach he can begin the conversation in a better frame of mind (Wood, 2013, P242). Also, by striving to take each person into consideration, Jan would have seen both parties equally and not felt she had to defend herself so abruptly. Therefore, honoring both partners and the relationship would have benefitted the opening statement (Wood, 2013, P.242).
Q #2: How do you perceive Jan’s effort to convince Ken to forgive her? Based on what you have learned in this chapter, suggest two ways she might more effectively seek Ken’s forgiveness. I see Jan being able to convince Ken that her intentions are sincere by first being committed to everyone’s satisfaction and applying the win-win approach (Wood, 2013, P. 230). “ I’m sorry Ken, what can I do to fix this?” Secondly, by using a softer tone and better voice response (Wood, 2013, P.232). Had she combined the two at the time she replied to Ken, she would have been more effective. “ Oh Ken, I did not realize what I was doing would end up hurting you, I never meant to hurt you! Can you ever forgive me?”
Q #3: What are two nonverbal cues used by Jan. What are two nonverbal cues used by Ken? In what ways did the nonverbal cues used by both Ken and
Unit 9 Assignment
Marie Holloway
Kaplan University
Author Note:
This research is being submitted on March 11, 2014 for Mark Lambertson’s
CM206 Interpersonal Communications course.
Q #1: Using the chapters on language and emotions to help frame your answer, suggest two ways that Ken could open this conversation more productively, beyond clearly expressing his emotions and using “I” language. Ken could have used language that promotes cooperation and mutual respect. ”Jan, we’ve been friends for a long time and I’d like to discuss a situation before it interferes with our relationship.” or “ Jan, there’s a problem in our friendship that we need to address.” By aiming for the win-win approach he can begin the conversation in a better frame of mind (Wood, 2013, P242). Also, by striving to take each person into consideration, Jan would have seen both parties equally and not felt she had to defend herself so abruptly. Therefore, honoring both partners and the relationship would have benefitted the opening statement (Wood, 2013, P.242).
Q #2: How do you perceive Jan’s effort to convince Ken to forgive her? Based on what you have learned in this chapter, suggest two ways she might more effectively seek Ken’s forgiveness. I see Jan being able to convince Ken that her intentions are sincere by first being committed to everyone’s satisfaction and applying the win-win approach (Wood, 2013, P. 230). “ I’m sorry Ken, what can I do to fix this?” Secondly, by using a softer tone and better voice response (Wood, 2013, P.232). Had she combined the two at the time she replied to Ken, she would have been more effective. “ Oh Ken, I did not realize what I was doing would end up hurting you, I never meant to hurt you! Can you ever forgive me?”
Q #3: What are two nonverbal cues used by Jan. What are two nonverbal cues used by Ken? In what ways did the nonverbal cues used by both Ken and
References: Cengage Learning. (Producer). (2011). Jan and Ken [Web Video]. Retrieved from http://alturl.com/522qq Wood, J