In the case done by James Sheehy, he worked undercover in a fast food restaurant that was owned by a relative. Most of the employees were teenagers and college students. He found the employees had contempt for customers, lack of respect for management and unrealistic expectations about what was expected of them. The attitudes described by Sheehy are not typical in the work environments that I have experienced. Sheehy describes employees that are steeling from the company at every opportunity, that are “milking the place dry”. He describes the customer service as trying to get rid of the customer as soon as possible and bating the customer to ask for management just to cause a disturbance. He states that the workers did everything they could not to work hard and not put forth much an effort. In my own experience with work environments, the majority of the employees are not steeling from the company. They are certainly not making it known they are steeling or using theft to make new employees part of the group. The customer service in my work experience is opposite of what is described by Sheehy. My experience shows a genuine desire to help the customer, to be pleasant. Employees are human, so there will be times where we are in a bad mood or having a long day but we are not going to push all customers away. We understand that the customer is why we are here. For the most part, the co-workers I have had do there best to do what needs to be done. We have goals to meet and we meet or exceed those goals. Not putting forth an effort is not a typical attitude that I have experienced. If the attitudes of the employees described by Sheehy are not corrected, this could have bad implications for the businesses that hire such employees. The actions described can cause a business to fail if not controlled. If employees are allowed to get away with stealing from this A New Work Ethic 3
company, they may start to think it is ok to steal from other...
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