Ja Na Erdhi Viti I Ri

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Agent Call Summary Report - Chart 1

Total Inbound, Outbound Calls by Agent
3/25/2013 1:00:00 AM (+01:00)
0 0 0 0 1 0 0 0 0 6 0 0 0 0 11 0 0 0 0 4 0 0 0 0 14 0 0 0 0 7

-

4/25/2013 12:00:00 PM (+02:00)

Agent05(ccagent05)

Agent06(ccagent06)
Agent Name (Agent_ID)

Inbound

Sum of ado.total_inbound Sum of Outbound-IPCC ado.total_outbound_ipcc Sum of Inbound-ACD ado.total_inbound_icd Sum of @tf_total_nonicd_ib Sum of ado.total_outbound_nonipcc Outbound- Non IPCC Inbound- Non ACD

Agent07(ccagent07)

Agent08(ccagent08)

Agent09(ccagent09)

Agent10(ccagent10) 0

100

200

300

400

500

600

Number of Calls

Agent Call Summary Report - Chart 2

Average Talk, Hold, Work Time for Inbound ACD
3/25/2013 1:00:00 AM (+01:00) 4/25/2013 12:00:00 PM (+02:00)

Agent05(ccagent05)

Agent06(ccagent06)
Agent Name (Agent_ID)

Agent07(ccagent07)

Agent08(ccagent08)

Sum of Talk Time ado.avg_icd_talk_time Sum of Hold Time ado.avg_hold_time Sum of Work Time ado.avg_work_time

Agent09(ccagent09)

Agent10(ccagent10) 0 200 400 600 800 1,000 1,200 1,400 1,600 1,800 2,000

Time (sec)

Agent Call Summary Report - Chart 3

Average, Maximum Call Time for Outbound (on IPCC) Calls
3/25/2013 1:00:00 AM (+01:00) 4/25/2013 12:00:00 PM (+02:00)

0

Agent05(ccagent05)
0 0

Agent06(ccagent06)
Agent Name (Agent_ID)
0 0

Agent07(ccagent07)
0 0
Sum of Average ado.avg_outbound_ipcc_calltime

Maximum ado.max_outbound_ipcc_calltime

Sum of

Agent08(ccagent08)
0 0

Agent09(ccagent09)
0 0

Agent10(ccagent10)
0

0

100

200

300 Time (sec)

400

500

600

Agent Call Summary Report
3/25/2013 1:00:00 AM (+01:00) - 4/25/2013 12:00:00 PM (+02:00) Inbound ACD Inbound Non-ACD on IPCC Avg / Max Talk Time
0:00:00 0:00:00

Inbound Non-ACD on Non-IPCC Avg / Max Call Time
0:00:00 0:00:00

Outbound on IPCC

Outbound on Non-IPCC

ACD

Agent Name (Agent-ID)
Agent05(ccagent05 )

Extension ipcc/nonipcc
1005

Total Inbound
0

Total
0

Avg Talk/ Hold/Work
0:00:00 0:00:00 0:00:00

Total
0

Total
0

Total
0

Avg/Max Call Time
0:00:00 0:00:00

Total
1

Avg /Max Transfer Transfer Conference In Out Talk Time
0:00:05 0:00:05
0 0 0

1005

Agent06(ccagent06 )

1006

0

0

0:00:00 0:00:00 0:00:00

0

0:00:00 0:00:00

0

0:00:00 0:00:00

0

0:00:00 0:00:00

6

0:00:41 0:01:43

0

0

0

1006

Agent07(ccagent07 )

1007

0

0

0:00:00 0:00:00 0:00:00

0

0:00:00 0:00:00

0

0:00:00 0:00:00

0

0:00:00 0:00:00

11

0:00:45 0:01:10

0

0

0

1007

Agent08(ccagent08 )

1008

0

0

0:00:00 0:00:00 0:00:00

0

0:00:00 0:00:00

0

0:00:00 0:00:00

0

0:00:00 0:00:00

4

0:00:34 0:01:02

0

0

0

1008

Agent09(ccagent09 )

1009

0

0

0:00:00 0:00:00 0:00:00

0

0:00:00 0:00:00

0

0:00:00 0:00:00

0

0:00:00 0:00:00

14

0:00:32 0:01:26

0

0

0

1009

Agent10(ccagent10 )

1010

0

0

0:00:00 0:00:00 0:00:00

0

0:00:00 0:00:00

0

0:00:00 0:00:00

0

0:00:00 0:00:00

7

0:01:05 0:03:43

0

0

0

1010

Report generated:

4/3/2013 5:29:13PM

(ibrahimr) 1

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