Ja Na Erdhi Viti I Ri

Agent Call Summary Report - Chart 1

Total Inbound, Outbound Calls by Agent
3/25/2013 1:00:00 AM (+01:00)
0 0 0 0 1 0 0 0 0 6 0 0 0 0 11 0 0 0 0 4 0 0 0 0 14 0 0 0 0 7

-

4/25/2013 12:00:00 PM (+02:00)

Agent05(ccagent05)

Agent06(ccagent06)
Agent Name (Agent_ID)

Inbound

Sum of ado.total_inbound Sum of Outbound-IPCC ado.total_outbound_ipcc Sum of Inbound-ACD ado.total_inbound_icd Sum of @tf_total_nonicd_ib Sum of ado.total_outbound_nonipcc
Outbound- Non IPCC Inbound- Non ACD

Agent07(ccagent07)

Agent08(ccagent08)

Agent09(ccagent09)

Agent10(ccagent10) 0

100

200

300

400

500

600

Number of Calls

Agent Call Summary Report - Chart 2

Average Talk, Hold, Work Time for Inbound ACD
3/25/2013 1:00:00 AM (+01:00) 4/25/2013 12:00:00 PM (+02:00)

Agent05(ccagent05)

Agent06(ccagent06)
Agent Name (Agent_ID)

Agent07(ccagent07)

Agent08(ccagent08)

Sum of Talk Time ado.avg_icd_talk_time Sum of Hold Time ado.avg_hold_time Sum of Work Time ado.avg_work_time

Agent09(ccagent09)

Agent10(ccagent10) 0 200 400 600 800 1,000 1,200 1,400 1,600 1,800 2,000

Time (sec)

Agent Call Summary Report - Chart 3

Average, Maximum Call Time for Outbound (on IPCC) Calls
3/25/2013 1:00:00 AM (+01:00) 4/25/2013 12:00:00 PM (+02:00)

0

Agent05(ccagent05)
0 0

Agent06(ccagent06)
Agent Name (Agent_ID)
0 0

Agent07(ccagent07)
0 0
Sum of Average ado.avg_outbound_ipcc_calltime

Maximum ado.max_outbound_ipcc_calltime

Sum of

Agent08(ccagent08)
0 0

Agent09(ccagent09)
0 0

Agent10(ccagent10)
0

0

100

200

300 Time (sec)

400

500

600

Agent Call Summary Report
3/25/2013 1:00:00 AM (+01:00) - 4/25/2013 12:00:00 PM (+02:00)
Inbound ACD Inbound Non-ACD on IPCC Avg / Max Talk Time
0:00:00 0:00:00

Inbound Non-ACD on Non-IPCC Avg / Max Call Time
0:00:00 0:00:00

Outbound on IPCC

Outbound on Non-IPCC

ACD

Agent Name (Agent-ID)
Agent05(ccagent05 )

Extension