Information Technology Infrastructure Library (ITIL)
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*2 - Service Design Presentation - Hour 2.ppt
Key Points
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ITIL V3 Process Model
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*2 - Service Design Presentation - Hour 2.ppt
Purpose of the Service Design Package
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*2 - Service Design Presentation - Hour 2.ppt
4 “P’s” of Service Design
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*2 - Service Design Presentation - Hour 2.ppt
Sourcing Models
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*2 - Service Design Presentation - Hour 2.ppt
Sourcing Models (Cont’d)
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*2 - Service Design Presentation - Hour 2.ppt
Types of SLAs
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*2 - Service Design Presentation - Hour 2.ppt
Service Level Management
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*2 - Service Design Presentation - Hour 2.ppt
Characteristics of Service Level Requirements
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*2 - Service Design Presentation - Hour 2.ppt
Service Level Agreements and Operating Level Agreements
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*2 - Service Design Presentation - Hour 2.ppt
An SLA
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*2 - Service Design Presentation - Hour 2.ppt
Service Portfolio and Service Catalog Management
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*2 - Service Design Presentation - Hour 2.ppt
Two Views of the Service Catalog
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*2 - Service Design Presentation - Hour 2.ppt
ITSCM and Availability Management
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*2 - Service Design Presentation - Hour 2.ppt
Availability Management and IT Service Continuity Management
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*2 - Service Design Presentation - Hour 2.ppt
Capacity Management
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*2 - Service Design Presentation - Hour 2.ppt
Information Security Management
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*2 - Service Design Presentation - Hour 2.ppt
Supplier Management and Service Level Management
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*2 - Service Design Presentation - Hour 2.ppt
Metrics Types
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*2 - Service Design Presentation - Hour 2.ppt
Appendix – Reference Material – Service Design
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*2 - Service Design Presentation - Hour 2.ppt
Service Design (Vocabulary / Acronyms)
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*2 - Service Design Presentation - Hour 2.ppt
Service Design (Vocabulary / Acronyms)
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*2 - Service Design Presentation - Hour 2.ppt
Service Design (Vocabulary / Acronyms)
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*2 - Service Design Presentation - Hour 2.ppt
Service Design (Vocabulary / Acronyms)
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*2 - Service Design Presentation - Hour 2.ppt
Service Design (Vocabulary / Acronyms)
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*2 - Service Design Presentation - Hour 2.ppt
Information Technology Infrastructure Library (ITIL)
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