How does e-mail benefit and organization? Why might an organization want to limit how an employee uses e-mail during work hours? What is an e-mails path once it leaves an organization?
E-mail communication can offer an organization a number of benefits. For one thing, Communication between clients and employees becomes much easier, clearer, and faster. E-mails are a very effective organizational communication tool, but it has some disadvantages as well. For example, many employees would use their e-mail for personal instead of business use. Ultimately this decreases productivity and makes the company pass on higher prices to its customers. Another disadvantage of using personal 3-mail at work is that a company must retain all of its e-mail correspondence for a certain period of time or pay heavy fines. If these email become a necessary part of an investigation during a lawsuit, it is important that they are available to the company. If a lawsuit should occur, it does not matter if a personal account or a work account sent the email- they are both the same thing as far as the court will determine. No matter that nature of the email, if it is sent on company time, sent on a company network then the company will ultimately be held responsible. I think that we are just starting to see how the affect of instant messaging on a company. IM or instant message is one of the most useful functions to a company because it offers a real-time experience for their customers. Man times this sort of communication is free and does not cost the company anything. This sort of communication is a very useful tool, just as is email or the company’s customers being to pick up the phone and get a live human being on the phone.