IT/205 - Management of Information systems
June 24, 2012
Hardware Replacement Project
The IT department is implementing a new CRM solution in its corporate offices. The hardware currently in use is out of date and will not support the CRM application. The hardware must be replaced prior to deployment.
Resource: Ch. 11 of Essentials of Management Information Systems Write a 1,050- to 1,750-word paper that addresses the following:
How do the five major variables of project management—scope, time, cost, quality, and risk—relate to this scenario? What considerations must be applied when selecting projects that deliver the best business value? What factors that influence project risk? What strategies would you recommend for minimizing this project’s risks?
The Information Technology department is implementing a new CRM (Customer Relationship Management) solution in its corporate offices but what we found is that the current hardware is out-of-data and will not support the new CRM application, so to implement the new CRM solution we must upgrade all the hardware prior to deployment of the CRM application. The assessment of scope, time, cost, quality and risk are the five variables needed to consider when planning out this project of the hardware replacement for the CRM application. “Project management refers to the application of knowledge, skills, tools, and techniques to achieve specific targets within specific budgets” (Laudon & Laudon, 2011, P. 397). The project managers’ position is to align the project to meet the necessary target in which they must estimate resources required for the work (materials and people), plan the work, assign and direct the work, report progress, analyze the results, acquire materials, and assesses the risk. In implementing the CRM project we see that the project scope is to have all hardware replaced. Hardware that would be replaced are desktops, servers and...