It Project Management

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2003-8-12

CONTENTS
PREFACE xv ABOUT THE AUTHOR | CHAPTER 1 xxi 1

The Nature of Information Technology Projects
Global Technology Solutions 1 Introduction 2 How This Book Is Organized 3 The Software Crisis 4 Why IT Projects Fail 4 Improving the Likelihood of Success 6 A Socio-Technical Approach 6 A Project-Management Approach 7

A Knowledge-Management Approach 8 The Context of Project Management 9 What Is a Project? 9 Attributes of a Project 9 The Project Life Cycle and IT Development Define Project Goal 12 Plan Project 13 Execute Project Plan 13 Close Project 14 Evaluate Project 14 The IT Product Life Cycle 14 Planning 15 Analysis 15 Design 15 Implementation 15 Maintenance and Support 15

12

Putting the SDLC into Practice

16

vi

INFORMATION TECHNOLOGY PROJECT MANAGEMENT

Structured Approach to Systems Development 16 Rapid Applications Development (RAD) 16 The PLC versus the SDLC 18 The Project Management Body of Knowledge (PMBOK) 19 Project Management Knowledge Areas 19 Chapter Summary 21 Review Questions 21 Extend Tour Knowledge 22 Bibliography 22

CHAPTER 2

Conceptualizing and Initializing the IT Project

23

Global Technology Solutions 23 Introduction 25 An Information Technology Project Methodology (ITPM) 25 Phase 1: Conceptualize and Initialize 27 Phase 2: Develop the Project Charter and Detailed Project Plan 28 Phase 3: Execute and Control the Project 29 Phase 4: Close Project 29 Phase 5: Evaluate Project Success 30 IT Project Management Foundation 30 Project Management Processes 31 Project Objectives 31 Tools 31 Infrastructure 31 Project Management Knowledge Areas 32 The Business Case 32 What Is a Business Case? 32 Developing the Business Case 33 Step 1: Select the Core Team 33 Step 2. Define Measurable Organizational Value (MOV) 34 Step 3: Identify Alternatives 40 Step 4: Define Feasibility and Assess Risk 41 Step 5: Define Total Cost of Ownership 42 Step 6: Define Total Benefits of Ownership 42 Step 7: Analyze Alternatives 43 Step 8: Propose and Support the Recommendation 47 Project Selection and Approval 48 The IT Project Selection Process 49 The Project Selection Decision 49

CONTENTS

Vii

Chapter Summary 52 Review Questions 53 Extend Tour Knowledge 54 Bibliography 54

| CHAPTER 3

Developing the Project Charter and Baseline Project Plan
Global Technology Solutions 55 Introduction 56 Project Management Processes 57 Project Management Process Groups 58 Initiating 58 Planning 59 Executing 60 Controlling 60 Closing 60 Project Integration Management 60 Project Plan Development 61 Project Plan Execution 62 Overall Change Control 62 The Project Charter 63 What Should Be in a Project Charter? 65 Project Identification 65 Project Stakeholders 65 Project Description 65 Measurable Organizational Value (MOV) 65 Project Scope 65 Project Schedule 66 Project Budget 66 Quality Issues 66 Resources 66 Assumptions and Risks 66 Project Administration 67 Acceptance and Approval 67 References 67 Terminology 67 Project 68 Planning Framework The MOV 69 Define the Project's Scope 69

55

Subdivide the Project into Phases 70 Tasks—Sequence, Resources, and Time Estimates

70

Viii

INFORMATION TECHNOLOGY PROJECT MANAGEMENT

Sequence 70 Resources 70 Time 71 Schedule and Budget—The Baseline Plan 71 The Kick-Off Meeting 71 Chapter Summary 72 Review Questions 72 Extend Tour Knowledge 73

CHAPTER 4

The Human Side of Project Management
Global Technology Solutions 74 Introduction 75 Organization and Project Planning 76 The Formal Organization 77 The Functional Organization 77 The Project Organization 81 The Matrix Organization 82 Which Organizational Structure Is Best"? 84

74

The Informal Organization
Stakeholders 85

85

Stakeholder Analysis 85 The Project Team 86 The Roles of the Project Manager 86 Team Selection and Acquisition 88 Team Performance 88 Work Groups 89 Real Teams 89 Project...
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