March 16, 2013
Donna Lee Lewis
IT Project Implementation Failures
Memorial Health System is an eight-hospital integrated health care system. The Memorial Health System implemented an IT system which failed. When an organization implements an IT system every one of its employees needs to be on the same page. This includes the stakeholders, CEOs and managers. When an organization has made the decision to implement an IT system it is important for the organization to have an IT staff that knows how to work with the system. When the organization that is implementing the system does not have the IT staff properly trained then the system could fail. This is main reason that the Memorial Health System implementation failed. Why the process failed
In this case Memorial Health Care system failed. Four years ago the board of directors of Memorial Health Care Systems agreed to a multi-million dollar implementation of an organizational clinician provider order entry system (CPOE) that would reduce the medical errors within the organization. Since the implementation four years ago the system is still not totally functioning. The system is only working fully for one out of the eight hospitals within the organization. Fred Dryer (CEO) and Joe Roberts (CIO) were in charge of the project. Even with some of the stakeholders not sure of this the go ahead was given. There were others complaining that the new system would double the workloads. In an effort to prove their timeline could be met Dryers and Roberts rushed the requirement analysis, had a RFP issued, selected a vendor, and signed the contract in just six months leaving 12 months to do the implementation of the IT system. It was a short time after that the two leads on the project Dryers and Roberts left the organization. The then chief medical officer, Barbara Lu was made CEO and put in charge of the implementation even though she was...