February 25, 2013
IT Project Implementation Failures
There are six significant phases in the implementation process. The phases include data analysis, installation if the system, training, conversion, communication and go-live. In the data analysis phase the organization gather data on their current workflow. They also determine the strengths and weaknesses in the current process. The analysis phase should assist the organization decide the features they want the new system to include. Following the analysis phase is the system development and installation. Once the system is installed the staff and providers are trained on the system. Training has various delivery methods. It may include web training and one on one. After the staff has been trained to use the system the organization moves to the conversion phase. During this process the organization moves from the old process to the new system.
There are several roles and responsibilities involved in a new IT system implementation. There should be at least one project manager, an IT team responsible for the development and training of the new system, leadership team, and the end user with is the organization’s staff. Each role has individual and unique responsibilities, but all of the roles should meet the same result that is using a new successful IT system.
Memorial Health System’s CPOE implementation failed to include many fundamental activities that caused the significant adverse reaction in the success of the CPOE system. One process that Memorial failed to acknowledge was the objections and the reluctance of the providers. It is very clear that the system users should be involved in the analysis and making suggestions for what the new system should include. Another epic failure was the lack of training staff received. The success of a new system relies on staff using the system effectively. Memorial Health system failed to stay within the budget originally...