GROUP A - PRESENTORS NAME : REEMA SAXENA: 11PT-027 SUDERSHAN POL: 11PT-040 PT11-14@imt: Group-A
About ISO Certification
ISO (International Organization for Standardization) is the world’s largest developer of voluntary International Standards, founded in 1947. The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved. There are many standards in the ISO 9000 family, including: ISO 9001:2008 - sets out the requirements of a quality management system ISO 9000:2005 - covers the basic concepts and language ISO 9004:2009 - focuses on how to make a quality management system more efficient and effective ISO 19011:2011 - sets out guidance on internal and external audits of quality management systems. The ISO 9001:2008 is a standard for the "Quality Management System". ISO 9001:2008 standards basically focus what the organization do to fulfill: Customer's Quality Requirements, Applicable Legal & Regulatory requirements, Develop Customer Satisfaction, and Attain Continual Improvement of its performances in chase of these objective
Correlation between ISO 9001:2008 Certification and Business Success Despite of the numerical success of ISO 9000 quality management systems, the certification is not a risk-free undertaking. The organizations often lack flexibility in the design and implementation of quality management systems, the level of the utilization of employees’ skills and knowledge is low. ISO 9000 certification can deliver business and financial benefits, but the managers of organizations should carefully design the ISO 9000 implementation strategy. To develop a mature quality management system, critical success factors for ISO 9000 certification benefits should be considered in the early phases of their planning and designing processes. Strategic orientation is a moderating factor influencing the relationship between ISO 9000 certification benefits and the firm’s financial performance. For continuous improvement of processes, people and system, the reward system, team work, the measurement of performance and communication during the post-certification period are all critical success factors for the sustainable quality management system and for successful results of ISO 9001:2008 certification.
Critical Success Factors for ISO 9001:2008 Certification Benefits Influence of Strategic Factors Influence of Motivation Factors Influence of Financial Factors Influence of Continuous Improvement Factors Influence of Auditing Factors
Influence of Strategic Factors
Product and Service Quality is the key to customer satisfaction and competitive success. Thus quality may be considered as a strategic competitive tool and organizations can not afford to ignore the strategic implementation of quality for their competitive position. Top management acts as a driver of the implementation of quality management systems through the provision of necessary resources as well as a key to continuous improvement through the creation of values, goals and systems to satisfy customer expectations and improve organization performance. Managers of organizations should carefully design the ISO 9000 implementation strategy. With a well developed ISO 9000 strategy, the implementation of the standard can be better aligned with the environment of an organization so as to accomplish competitive advantages and optimal performance.
Influence of Motivation Factors...