Iso 9001:2008, a Quality Management System

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CONTENTS

Abstract
Acknowledgement

Chapter 1: An Introduction to ISO3

1.1What is ISO?3
1.2The need for standards3
1.3 The ISO Brand5

Chapter 2: Quality Management System7

2.1Introduction7
2.1.1General7
2.1.2 Process approach7
2.2 Requirements of a quality management system10
2.2.1 Scope10
2.2.2Normative Reference11
2.2.3 Terms and definitions11
2.2.4General Requirements11
2.2.5 Documentation requirements11
2.2.6Management responsibility14
2.2.7Planning15
2.2.8Responsibility, authority and communication15
2.2.9 Management review16
2.2.10 Resource Management17
2.2.11 Product realisation18
2.2.12 Measurement, analysis and improvement24
2.3 Implementation of a Quality Management System28
2.3.1 Purchase the Standard28
2.3.2 Review support literature and software28
2.3.3 Assemble a team and agree your strategy28
2.3.4 Consider Training28
2.3.5Review Consultancy Options28
2.3.6Choose a registrar28
2.3.7 Develop a Quality manual29
2.3.8 Develop support documentation29
2.3.9 Implement your Quality Management System29
2.3.10 Consider a pre-assessment29
2.3.11 Gain registration29
2.3.12 Continual assessment29

Chapter 3: Jehan Greenwalls30

3.1 Introduction30
3.2 Jehan Green Walls Quality Manual31
Company Profile 31
Quality policy 33
Quality objectives :34
Scope (Clause number: 1)35
Normative reference (Clause number: 2)35
Terms and definitions (Clause number: 3)36
Quality management system (Clause number: 4)38
Management responsibility (Clause number: 5)41
Resource management (Clause number: 6)45
Product realization (Clause number: 7)46
Measurement, analysis and improvement(Clause number: 8)51 3.3 Procedures55
3.3.1 Document and Record control56
3.3.2 Control of Records60
3.3.3 Management Review Meeting61
3.3.4 Internal audit62
3.3.5 Corrective and Preventive Action65
3.3.6 Non conformity Procedure67
3.3.7 Customer complaint70
3.3.8 Contract Review71
3.3.9 Purchase71
3.3.10 Equipment Maintenance72
3.3.11 Training73
3.3.12 Communication74
3.4 Forms77
3.4.1 Internal Audit Plan78
3.4.2Internal Audit Schedule79
3.4.3 Non conformity Report80
3.4.4 Non Conformity Report Register81
3.4.5 Internal Audit Checklist82
3.4.6 Internal Audit Summary Report87
3.4.7 Corrective Action Request88
3.4.8 Customer Complaint Report89
3.4.9 Customer Complaint Register90
3.4.10 Customer Satisfaction Survey91
3.4.11 Supplier Pre-Qualification92
3.4.12 Supplier Evaluation93
3.4.13 Approved Supplier List94
3.4.14 Training Need Analysis95
3.4.15 Training Plan96
3.4.16 Training Attendance Sheet97
3.4.17 Training Feedback98
3.4.18 Employée Training Record99
3.4.19 Training Evaluation100
3.4.20 Equipments Calibration101
3.4.21 Equipments Preventive Maintenance102
3.4.22 Maintenance Breakdown103
3.4.23 Documents & Distribution Control104
3.4.24 Amendment Form105
3.4.25 Amendment Register106
3.4.26 Quality Objectives107
3.4.27 Non Conformity Report (Purchase)108
3.4.28 Joining & Induction109
3.4.29 Interview Assessment110
3.4.30 Management Review Meeting111

Chapter 4: Conclusions113

4.1Conclusions113

References114

Chapter 1: An Introduction to ISO

1.1What is ISO?

ISO (International Organization for Standardization) is the world's largest developer and publisher of International Standards.

ISO is a network of the national standards institutes of 162 countries, one member per country, with a Central Secretariat in Geneva, Switzerland, that coordinates the system.

ISO...
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