Iso 9000 and 9001

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OPERATION MANAGEMENT

Group 9

ENVIRONMENT MANAGEMENT ISO 14000 AND ISO 9000

Quality: Measure of excellence.

Standard: To determine quality we need to set standard so that we can compare quality. Standards form the base to evaluate quality.

Why standards matter?
Standards ensure desirable characteristics of products and services such as quality, safety, reliability, compatibility, efficiency, environmental friendliness and interchangeability - and at an economical cost. When products, systems, machinery and devices work well and safely, it is often because they meet standards. And the organization responsible for many thousands of the standards which benefit the world is ISO.

What Is ISO?
ISO stands for International Organization for Standardization. ISO is the world's largest developer and publisher of International Standards. ISO is a network of national standards institutes of 162 countries, one member per country, with a Central Secretariat in Geneva, Switzerland, that coordinates the system.

Bureau of Indian Standard in collaboration with Quality Council of India is the National Standards Body of India and is a founder member of ISO. ISO is a non-governmental organization that forms a bridge between the public and private sectors. On the one hand, many of its member institutes are part of the governmental structure of their countries, or are mandated by their government. On the other hand, other members have their roots uniquely in the private sector, having been set up by national partnerships of industry associations (Chamber of Commerce)

Therefore, ISO enables a consensus to be reached on solutions that meet both the requirements of business and the broader needs of society. Process certification and not product certification
ISO Certification is process certification and NOT Product certification. Some of the product certifications are ISI, Agmark, QC, etc

ISO is a process certification it does not take into consideration the individual quality of the product produce in an organization but the process followed by the organization for making the Product. It is based on the principle of doing things right will result in delivering right product. "Certification to ISO standards does not guarantee any quality of end products and services; rather, it certifies the business organization for a particular process, group or all processes which are being applied.”

Features of ISO
Democratic
Every full member of ISO has the right to take part in the development of any standard which it judges to be important to its country's economy. No matter what the size or strength of that economy, each participating member in ISO has one vote. Each country is on an equal footing to influence the direction of ISO's work at the strategic level, as well as the technical content of its individual standards.

Voluntary
ISO standards are voluntary. As a non-governmental organization, ISO has no legal authority to enforce the implementation of its standards. ISO does not regulate or legislate. However, countries may decide to adopt ISO standards - mainly those concerned with health, safety or the environment - as regulations or refer to them in legislation, for which they provide the technical basis. In addition, although ISO standards are voluntary, they may become a market requirement, as has happened in the case of ISO 9001 quality management systems, or of dimensions of freight containers and bank cards. ISO itself does not regulate or legislate.

Market-driven
ISO only develops standards for which there is a market requirement. The work is mainly carried out by experts from the industrial, technical and business sectors which have asked for the standards, and which subsequently put them to use.

Consensus
ISO standards are based on international consensus among the experts in the field. Consensus, like technology, evolves and ISO takes account both of evolving technology and of...
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