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Ishikawa Diagram

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Republic of the Philippines
Tarlac State University
Tarlac City

ISHIKAWA DIAGRAM

__________________________

A Written Report
Presented to
Prof. Nicanor C. Caingat

In Partial Fulfillment
Of the Requirements of the Course
MPA 509 Administrative Decision Making

by:

ROCHIELLE C. AGAID
MPA, October, 2011

TABLE OF CONTENTS

Page

I.Title Page - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1 II.Table of Contents - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2 III.Objectives of the Report - - - - - - -- - - - - - - - - - - - - - - - -3 IV.Historical Background - - - - - - - - - - - - - - - - - - - - - - - - -3 V.Common Uses of Ishikawa Diagram - - - - - - - - - - - - - - - -4 VI.Major Categories of Causes - - - - - - - - - - - - - - - - - - - - - -4 VII.Questions to be asked while building a Fishbone Diagram - -6 VIII.Criticism in the use of Fishbone Diagram - - - - - - - - - - - - - 8 IX.When to use the Fishbone Diagram - - - - - - - - - - - - - - - - - 9 X.How to solve a problem with a Fishbone Diagram - - - - - - -9 XI.Fishbone Diagram Example - - - - - - - - - - - - - - - - - - - - - - 10 XII.References - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -12

Ishikawa Diagram

1.Objectives of the Report

a.Discuss the uses of fishbone diagram;
b.Identify when to use the fishbone diagram;
c.Discuss the categories of causes;
d.Discuss the steps how to construct a fishbone diagram;
e.Provide an example of a cause & effect analysis using fishbone diagram

2.Historical Background

Dr. Kaoru Ishikawa, a Japanese quality control statistician, invented the fishbone diagram. He proposed it in the 1960s, he also pioneered quality management processes, and in the process became one of the founding fathers of modern management.

Ishikawa diagrams (also called fishbone diagrams, or herringbone diagrams, cause-and-effect...

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