Preview

Is Rationalisation a Desirable Strategy for Managing and Organising Junction Hotel in the Current Economic Climate?

Satisfactory Essays
Open Document
Open Document
413 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Is Rationalisation a Desirable Strategy for Managing and Organising Junction Hotel in the Current Economic Climate?
Junction Hotel is currently facing problems within the business and is struggling to keep its identity of a ‘quality hotel’. The problems have arisen from a mix of poor leadership and co-operation of staff within the business and also the external influences of businesses which has led them to compromise on quality of service for profit. This calls for a necessary change in policies which they possess accompanied by a more modern, cosmopolitan and global approach. Organizational behavior is a collective behavior of personnel who are a part of the organization, a different mindset along with the appropriate form of incentives and motivators is the need of the hour.
This is in the context where it is rightly said, ' an employee's willingness and hardworking behavior is the essence of a successful company. ' In today's globalised business environment, service, quality and the right kind of leader is inevitable to withstand your position in the market. A leader’s influence is always for the achievement of common goal. The best way to achieve the qualities of a successful running company is to scan on the needs and requirements of the customer along with acceptance of one’s mistake and working upon the same. The external factors play a crucial part in a firms well-being, understanding and using them for good should be the aim of junction in the contemporary world, an organization possessing the psychology that a competitor loss is the company's gain is essential. Having a comparative and differential advantage over your competitor is always a plus point and such a firm never faces losses , hence , junction needs to build a rationalized policy as far as quality and service of it is concerned ,to have a good reputation in the market the reason being the existence of stiff competition in the service industry. Also, the adoptance of measures for the betterment of the society can prove to be beneficial as corporate social

You May Also Find These Documents Helpful

  • Powerful Essays

    The chosen business is Audi which there the Customers demands a high quality service which means before sale of the car, the actual process in the sale, and after sale service this helps the company retain their client. In this report you’ll see the writer has use some underpinning theories such as the Servqual Model, and Loyalty Ladder.…

    • 2099 Words
    • 9 Pages
    Powerful Essays
  • Powerful Essays

    In the case quality for customers is what customers value, i.e.: polite employees on the phone or through letters who can do their job rapidly without problems. It is important to think from the customer's perspective. It is very significant as this small attribute can give DAV a competitive advantage.…

    • 2779 Words
    • 12 Pages
    Powerful Essays
  • Powerful Essays

    MNO 3370 Exam 1

    • 1625 Words
    • 7 Pages

    Organizational Behavior: concerned with individual, group, and organizational-level processes and practices that inhibit or enable organizational performance; involves understanding, researching, and addressing phenomena from a multidisciplinary perspective…

    • 1625 Words
    • 7 Pages
    Powerful Essays
  • Powerful Essays

    How to Lose an Account

    • 1337 Words
    • 6 Pages

    Companies are very interested in ensuring that customers are happy with the performance of a product or the quality of service because it will affect future purchase decisions. In fact, quality may be the most important of the customer satisfaction objectives because the consequences of a bad product or poorly performed service are virtually impossible to overcome. In our case the problem is not exactly with the product but with the service. The service is poor because Tony Lagera, the service…

    • 1337 Words
    • 6 Pages
    Powerful Essays
  • Good Essays

    Junction Hotel is currently facing problems within the business and is struggling to keep its identity of a ‘quality hotel’. The problems have arisen from a mix of poor leadership and co-operation of staff within the business and also the external influences of businesses which has led them to compromise on quality of service for profit. In this essay I will delve into whether or not I think rationalization is a good strategy for Junction Hotel to adopt.…

    • 1016 Words
    • 5 Pages
    Good Essays
  • Powerful Essays

    As stated by Robbins and Judge (2011), “organizational behavior is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness” (p. 9).…

    • 1911 Words
    • 8 Pages
    Powerful Essays
  • Good Essays

    Nucor

    • 983 Words
    • 4 Pages

    • The strong leadership at all levels by being able to make quick decisions and be accountable for it as well as share their success and failures with each other. This approach towards employee benefit and welfare, compensation based on group performance and production quality, training and job rotation to ensure all employees know all areas of work and an approachable management which practices open communication as well as top to bottom risk taking and innovative culture complemented each other to have created a highly motivated, productive, flexible and innovative workforce.…

    • 983 Words
    • 4 Pages
    Good Essays
  • Good Essays

    Is Rationalisation a desirable strategy for managing and organising Junction hotel in the current economic climate?…

    • 1185 Words
    • 5 Pages
    Good Essays
  • Good Essays

    Charlie’s approach to quality is to prevent defects and achieve zero defects. He would show employees how to do the job right. He could show employees all his proven methods for closing a sale. The goal is to solve and eradicate from the beginning all quality-related problem and to live a philosophy of continuous improvement in the way the company operates. It is a more complete approach to achieving total quality. Charlie could also want to build a base of loyal clients. An important dimension of service quality is making it easy and enjoyable for customers to experience a service or to buy and use products. It shows the high quality of the company to its customers. Customers can get what they want or need, when they need it. The quality service provides the company to gain the competitive advantage. Because of the approach, the company can expand his territory easily. Charlie’s approach has the positive influence on his company’s performance.…

    • 902 Words
    • 4 Pages
    Good Essays
  • Good Essays

    Blue mountain resorts

    • 780 Words
    • 3 Pages

    Fixing service quality issue was not easy task as it was a complicated process and needed a long-term commitment from senior management. Taking that in consideration a consulting company was hired. At the end of two days seminar with senior management team, they considered the future vision of the company, focusing on vision for the organization and values that considered critical for creating supportive corporate culture. They weighted advantages of service oriented culture and potential…

    • 780 Words
    • 3 Pages
    Good Essays
  • Best Essays

    Rationalizing Junction Hotel

    • 3195 Words
    • 13 Pages

    Is rationalization a desirable strategy for managing and organizing Junction Hotel in the current economic climate?…

    • 3195 Words
    • 13 Pages
    Best Essays
  • Powerful Essays

    Based on this information, the company is recommended to continue their emphasis on high personal service and quality for their hotels as the customer base are not price sensitive but concerned about service and luxury. It is important to have non-complaining, satisfied customers as this group is more satisfied than those where service recovery is needed, even when service recovery is performed at a high level. Also, satisfied customers are more loyal and a key to continue having a financially strong company. A key to this development is to continue to focus on employee satisfaction and employment procedures as this is resulting in low turnover…

    • 1498 Words
    • 5 Pages
    Powerful Essays
  • Powerful Essays

    Service marketing

    • 1739 Words
    • 6 Pages

    A service quality gap analysis is a management technique and a setting performance standard which is based on the actual level of business performance and delivered. By analyzing five gaps, firms can find some way to increase company’s profit and performance. Service quality gaps always occur in the real business environment and it is an inevitable problem. However, enterprises often based on their customers, markets and their product quality to analysis their SERVQUAL and help them to become the best firm because by using these methods can ensure find the gap’s area and focus on their strengths, and additional identifying the weakness in any business environment. This assignment discuss and analysis of service quality and how can managers to avoid gaps. The body of this essay including customer gap, provider gap (knowledge), provider gap (design), provider gap (performance) and provider gap (communication).…

    • 1739 Words
    • 6 Pages
    Powerful Essays
  • Good Essays

    Consumer

    • 6104 Words
    • 33 Pages

    So this topic provides all the essential to theoretical knowledge and to inculcate the efficiency. It is also requirement for the company to improve their service and quality for achieving their ultimate goal.…

    • 6104 Words
    • 33 Pages
    Good Essays
  • Good Essays

    First, a strong reason to concentrate on improving quality of product or services of an organisation is the fact that customers desires high quality good, and are willing to pay for value added. This was corroborated by (Nagar and Rajan 2001), who found out that “poor product quality reduces customer goodwill and loyalty which in turn affects future revenues as dissatisfied customers take their business elsewhere or pay less for the firm’s product.” Such a product and the firm producing it acquire a bad reputation since poor product quality leaves a lasting impression on the consumer who perceives it as a low quality brand. In order for a product to be a perceived as a premium brand, a firm must continually improve on the quality of its products or services. A satisfied customer base lead to good brand perception and will open the door to numerous repeated purchases and referrals which will in turn help the firm to grow its market share, become more competitiveness and increase its profitability.…

    • 825 Words
    • 4 Pages
    Good Essays