Investigative Study of Business Activity Monitoring System

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Nay Lin Aung (000708087)

Supervisor: Mr Francis Murphy

15, November 2012

Exploring New Face of Business Activity Monitoring System

Word count: 26,321

Research and Development files: Uploaded as Zip file

A dissertation submitted in partial fulfilment of the University of Greenwich‟s [BSc. (Hons) (Business Information Technology)]

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Abstract
This project is the investigative study of Business Activity Monitoring (BAM) System to explore what new features and functionalities should be added or upgraded to empower business managers‟ decision makings in modern challenging business world. There are several different definitions of BAM system in accordance with software vendor‟s white paper, research area or enterprises‟ needs. This project tries to find the best definition by discovering the history of BAM system. This project also attempt to investigate overview technical and architectural perspectives of BAM system to know how it can be employed in enterprise IT environment. Based on these understandings, the project fulfils its main objective of how BAM system should be upgraded to drive the success of enterprises business management in today business environment. This part is the convergence of knowledge that gathered through the study life of BIT academic year. To prove the research results, the project also endeavour to build the BAM system in practice for the Southern International Airline Office. This part of the project serves two objectives: to understand the BAM system in real-world as well as to successfully manage the system development project from its inception to the completion.

Keywords: Business Activity Monitoring (BAM), Globalisation, Zero-latency Enterprise (ZLE), Data Warehouse (DW), Operational Data Store (ODS), Event-Driven Architecture (EDA)

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Acknowledgement
Firstly, I would like to thanks to my mother who always support and encourage me to overcome the difficulties although there is little time to meet her in our daily basis. Secondly, I would especially like to thank Mr Francis Murphy for agreeing to be my supervisor and for his consistent advice, feedback, guidance and support throughout the lifecycle of this Bsc project. I would also want to apologize to him at here because I failed to attend some scheduled appointments for project discussion. This is not because I don‟t respect my supervisor or my learning centre. I had a serious health problem that might cause me as a disable. Finally, I would like to thanks to UOG for giving the chance to attend distance education.

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Table of Contents
Abstract ..................................................................................................................................... 2 Acknowledgement ..................................................................................................................... 3 1 Project Overview ............................................................................................................. 10 1.1 1.2 Project Objective ..................................................................................................... 11 Report Layout .......................................................................................................... 11

Part 1: Research and Investigation ......................................................................................... 12 2 Research Methodology .................................................................................................... 13 2.1 3 Abstraction Level of Research ................................................................................ 13

Literature Review ............................................................................................................ 14 3.1 3.2 3.2.1 3.2.2 3.2.3 3.2.4 3.3 3.3.1 3.4 3.5 3.6 Introduction of BAM system ................................................................................... 14 Brief History of Business Activity Monitoring...
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