Investigation of the Underlying Principle for Team Working Techniques and Team Working Effectiveness

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Investigation of the Underlying Principle for Team Working Techniques and Team Working Effectiveness at ZZZZZZZZZZ

By

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DISSERTATION SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION (MBA)

AT

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SEPTEMBER, 2007

ABSTRACT

Different techniques and skills are used to achieve an organisation’s goals and objectives. One of the techniques used by organisations is team working. This research paper presents an empirically based case study on an organisation’s team working techniques and also investigates the effectiveness of team working in the men’s apparel department. The organisation that has been examined for the purpose of this research is Company Z, a chain of departmental stores situated in Mumbai. Questionnaires were developed and sent to both, the staff and managers to analyse the team working effectiveness and techniques adapted to form and develop teams respectively. Structured interviews were also conducted among five (5) managers to understand the organisation’s rational for team working and techniques adapted to form and develop teams. Finally conclusions and recommendations have been presented in the end and areas for further research have also been suggested.

DEDICATION

To my father, xxxx and my mother, yyyy

ACKNOWLEDGEMENTS

Most of all I would like to thank my supervisor, ZZZZZZZZZZ, for his constant support, academic advice and personal thoughts on my topic. He is truly an exceptional supervisor. I would also like to thank Jayne Louise Watkins for her valuable feedback on chapters 1, 2 & 3. Lastly, I take this opportunity to thank the managers and the staff of men’s apparel department at Company Z, Mumbai (Andheri) who took time to fill out and return my questionnaires as well as giving time for face to face interviews.

TABLE OF CONTENTS

CHAPTER ONE: INTRODUCTION………………...........................1 1. Background………………………………………………………...1 1. What is team working? …………………………………………1 1.2 Organisation chosen for the research………………………………2 1.3 Research objectives………………………………………………...3 1.4 Significance of the study…………………………………………..4

CHAPTER TWO: LITERATURE REVIEW & CONCEPTUAL
FRAMEWORK……………………………………5
2.1 Virtual teams……………………………………………………….6 2.2 Single discipline & Cross functional teams………………………..7 2.3 Multi cultural teams, multi disciplinary teams and multi Professional teams………………………………………………….7 2.4 Tuckman’s model of team development…………………………..10 2.5 Conceptual Framework…………………………………………….12

CHAPTER THREE: RESEARCH METHODOLOGY……………...14
3.1 Research design…………………………………………………….14 3.2 Research methodology……………………………………………..14 3.3 Qualitative method…………………………………………………15 3.4 Quantitative method………………………………………………..16 3.5 Methods of data collection…………………………………………17 3.5.1 Questionnaires…………………………………………………...17 3.5.2 Data collection and sampling……………………………………19 3.5.3 Structured interviews…………………………………………….19 3.5.4 Secondary data…………………………………………………...20 3.6 Research approach…………………………………………………20 3.7 Triangulation……………………………………………………….21 3.8 Cross mapping matrix……………………………………………...21 3.9 Data analysis……………………………………………………….22 3.10 Research credibility……………………………………………….23 3.11 Resources…………………………………………………………24

CHAPTER FOUR: DATA ANALYSIS AND FINDINGS………….25
4.1 Findings............................................................................................25 4.2 Research population………………………………………………..25 4.3 Administered questionnaires……………………………………….26 4.4 Feedback on staff questionnaires…………………………………..26 4.5 Feedback on manager’s questionnaires…………………………….38 4.6 Structured interviews………………………………………………45 4.6.1 Response to find out why the introduction of team working……..46 4.6.2 Response to know if team working improves...
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