This report shortly explains the considerable problem the UK is having with skill shortages. The current level of skill in the hospitality industry in the UK is very low. Businesses like the Black Swan find it difficult to recruit skilled staff, and the language is a problem to train to foreigners. Professional organisations such as the Sector Skill Development Agency feel the UK is going to find it hard to compete against new rising economies. The government is ready to invest money to help the UK skill strategy to train employees for the 2012 Olympic Games. £5 millions will be invested by the government in order to create more trainings and apprenticeship. Time, language and money are three main points that makes training difficult; most of the employers do not know how they could access government funding. People1st have researched that between 2004 and 2014 1,642,000 people will be needed due to the 30% labour turnover. The national UK strategy and the UK skill passport should help training to happen. The author advises to use Beer, Eisenstat and Spector’s theory to implement these changes at the Black Swan by using a six stage model.
2.1. The current level of skills in the UK hospitality5
2.2. The current level of skills at the Black Swan5
2.3. The view of the professional hospitality organisations5 2.4. The view of the Government5
2.5. The view of the Black Swan6
2.6. The problems of achieving skilled staff within hospitality6 2.7. The skills initiatives that have been tried in the past6 2.8. The future needs for skills in the hospitality industry in the UK6 2.9. Explanation of the proposed skills strategy and passport6 2.9.1. National skills strategy7
2.9.3. UK skills passport8
2.10. Criteria for evaluating the strategy8
2.11. Evaluation of the strategy8
2.12. The benefits and problems of implementing the strategy9 3. RECOMMENDATIONS10
Skills are very important in the hospitality industry because it is an industry where quality is what customers are paying for and without skilled staff the quality of service and products goes down. Quality of service and products can differentiate your business to your competitors. Your competitors are other businesses that offer the same services and/or products to the same types of customers, so the question is what differentiate your business from them? Why a customer would go and spend money in your business rather than in your competitors’ businesses? The answer is quality! The level of quality varies from one company to another; customers will go and spend money where they find quality and value for money.
In July 2012, London will be hosting the Olympic Games; there will be a colossal need for skilled employees in many industries, including the hospitality industry. There are more than a hundred thousand hotel rooms in London ready to welcome visitors from all around the world, halls of residence and other student accommodation will provide a further thirty thousand beds for visitors on a budget.
The author chose her workplace as hospitality organisation to refer in the report. It is called the Black Swan which is a pub/restaurant belonging to the Greene King plc pub company.
2.1. The current level of skills in the UK hospitality
From Prospect website, In the UK, the hospitality industry employs about 1.8 million people at all level of skills. From People 1st website in August 2006: - 15% of the employees do not hold any qualification.
- 16% of hotel and accommodation managers have no qualification. - 14% of publicans and managers of licensed premises have no qualification. - 14% of chefs have no qualifications.
- 10% of the workers are not fully skilled to meet the needs of their company. 2.2. The current level of skills at the Black Swan
The current level of skills at the Black Swan varies, employees might be...