Investigating the Factors Required for a Successful E-Banking Implementation in Developing Countries. a Case Study of a Nigerian Bank

Background
Technology is the powerful force that drives the world into a converging commonality. (Levit, 1992). According to Combs et al., (1992). Technology has been one of the most indispensible and vital factors for the development of mankind since the beginning of time. Technology is of no doubt very beneficial to man because it brings about easier and more convenient way of doing things. The successful use and implementation of Information and communication technology (ICT) in developed countries has raised expectations in many developing countries that ICT can be used to enhance productivity and efficiency, hence creating a faster development in their environments (Krishna & Walsam, 2005).
Okpaku (2003) suggests that ICTs combined with knowledge management hold much possiblity for driving the development process. Developed countries adopt technology and manage it properly but this is not so easy for developing countries. Walsham and Sahay, (2006) stated that the key challenge with respect to ICT is to address the issues concerning the people who are unable to access the technologies and use them efficiently. ICTs are very necessary to developing countries. But the question is how beneficial are ICTs for these developing countries? (Walsham & Sahay, 2006).
Developing countries find it very tasking to implement ICTs and there have been several cases of failure due to several issues. Heeks (2008) suggests that educational systems in developing countries are often inadequate to meet the challenges faced in those countries, thus causing failure in the implementation and management of newly invented technologies. These new technologies include e-commerce, e-banking etc.
Electronic banking is generally regarded as a way of providing banking services to customers with the internet, at a reduced cost to the banking industry and better convenience to customers (Pousttchi & Schurig, 2004). It is obvious that people are reacting positively to the invention of... [continues]

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