introduction to warehouse

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1 - Introduction & Overview

30/12/2013

Warehousing
and
Distribution Channels
INTRODUCTION

Warehouse and Distribution Channels

1

1 - Introduction & Overview

30/12/2013

What is a supply chain?
It is a series of organisations, functions &
processes that procure, move, store &
process products & materials from point of
origin to point of delivery to customers.

Customer

Retail

Warehouse

WIP

Manufacturer

Raw
Materials

Information

Reverse Logistics
School of Business IT and Logistics

Warehouse and Distribution Channels

2

2

1 - Introduction & Overview

30/12/2013

Basic Supply Chain Principles
• information to replace inventory
• inventory visibility
• procurement / production
• supply chain organisation & performance levels
• supply chain profitable
• be flexible
• use technology
• measure performance
School of Business IT and Logistics

Warehouse and Distribution Channels

3

3

1 - Introduction & Overview

30/12/2013

Supply Chain Characteristics
Common characteristics include,
•customers
•logistics processes
•forecasting
•operations
•partnerships/alliances
•integrated management
School of Business IT and Logistics

Warehouse and Distribution Channels

4

4

1 - Introduction & Overview

30/12/2013

Organizations in a Supply Chain
•common goals
•synergistic relationships
•common performance standards
•commitment to performance measurement
•teamwork

School of Business IT and Logistics

Warehouse and Distribution Channels

5

5

1 - Introduction & Overview

30/12/2013

‘Sustainable’ Strategies
•high levels of customer service
•customer segmentation
•service standards
•performance measurement

School of Business IT and Logistics

Warehouse and Distribution Channels

6

6

1 - Introduction & Overview

30/12/2013

Planning in a Supply Chain
•Inventory deployment
•Replenishment planning
•Inventory reverse logistics
•Adhoc shipments
•Distribution channels

School of Business IT and Logistics

Warehouse and Distribution Channels

7

7

1 - Introduction & Overview

30/12/2013

Order Process
•order taking (online/email/fax/phone)
•order tracking
–via email alert/ASN

•order management
•handling customer communications
–queries
–feedback (suggestions/complaints)

School of Business IT and Logistics

Warehouse and Distribution Channels

8

8

1 - Introduction & Overview

30/12/2013

Warehouse in Supply Chain
•focal point
•delivers ownership of products to
customers
•provides the 7 Rs
•customers real needs
•value adding

School of Business IT and Logistics

Warehouse and Distribution Channels

9

9

1 - Introduction & Overview

30/12/2013

The “7 Rights”
QUANTITY

PRODUCT

LOCATION
COST
CONDITION
DOCUMENTATION
DAY*DATE*TIME
School of Business IT and Logistics

Warehouse and Distribution Channels

10

10

1 - Introduction & Overview

30/12/2013

Warehouse Development
•warehouse - storage location until needed,
long term storage
•distribution centre - focus on speed of
movement - short term storage
•cross docking - bulk receipts and
consolidated delivery - no storage (pallet
orders)

School of Business IT and Logistics

Warehouse and Distribution Channels

11

11

1 - Introduction & Overview

30/12/2013

Warehouse Main Processes
Put Away

Receive

Storage/
Stock Maintenance/
Picking...
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