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BOB NELSON PETER ECONOMY
John Wiley & Sons, Inc.
Copyright © 2005 by Nelson Motivation, Inc. & Peter Economy, Inc. All rights reserved. Published by John Wiley & Sons, Inc., Hoboken, New Jersey. Published simultaneously in Canada. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or other wise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 6468600, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008. Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. The publisher is not engaged in rendering professional services, and you should consult a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. For general information on our other products and services please contact our Customer Care Department within the United States at (800) 762-2974, outside the United States at (317) 572-3993 or fax (317) 572-4002. Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. For more information about Wiley products, visit our web site at www.wiley.com. Library of Congress Cataloging-in-Publication Data: Nelson, Bob, 1956 – The management bible / Bob Nelson and Peter Economy. p. cm. ISBN 0-471-70545-4 (pbk.) 1. Management—Handbooks, manuals, etc. II. Title. HD38.15.N45 2005 658.4—dc22 2004022893 Printed in the United States of America. 10 9 8 7 6 5 4 3 2 1
vii The Art and Science of Management 3 17
PA R T I :
1. What Managers Do 2. The Challenge of Change
PA R T I I :
CHAPTER CHAPTER CHAPTER CHAPTER
Leadership: The People Thing 37 59 77 91
3. Hiring and Retaining the Very Best People 4. Motivating Employees 5. Coaching and Development 6. Mentoring Employees Part III: Execution: Getting the Job Done
CHAPTER CHAPTER CHAPTER CHAPTER
7. Setting Goals 8. Using Delegation to Your Advantage 9. Monitoring Employee Performance 10. Building Employee Accountability PA R T I V :
109 125 143 159
CHAPTER CHAPTER CHAPTER
Building High-Performance Organizations 181 197 215
11. Improving Communication 12. Working with Teams 13. Making Meetings More Effective
CHAPTER CHAPTER CHAPTER Epilogue Index
PA R T V :
Management Challenges 227 247 265 281 283
14. Discipline and Corrective Action 15. Terminating Employees 16. Ethics and Office Politics
People talk a lot about how the world of business has changed; how markets today are not just regional or...