UNIT 4222 – 201
Introduction to communication in health, social care or children’s and young people’s settings
1. Understand why communication is important in the work settings
1. Identify different reasons why people communicate
I think the reasons why people communicate are: to know each other with everything they are ( needs, interests, beliefs, religion etc); to socialize; to share experiences, memories; to make friends; to know others tradition and customs; to ask questions and to get answers; to express feelings, emotions, needs, ideas, solutions, etc.
2. Explain how effective communication affects all aspects of own work Where is not communication all the things I think that are going wrong. Even if it’s about colleagues, people who use service or children, it’s very important to communicate because it helps to make relationships and to build a relationship it needs to be trust, which we may build with communication. Also by communication we understand the needs, the things that are really important for a person, so it help us to not make mistakes or misunderstandings, it helps our own knowledge and skills.
1.3 Explain why it is important to observe an individual’s reaction when communicating with them It is important to observe and individual’s reactions when communicating with them because by his facial expressions, touch, gestures, you can know if the information or what you want to say has been understood right, or if you have to explain again, to choose a method of communication that will help the individual to understand better. When you are establishing an eye contact with communication you can see if the individual is feeling well, if he is upset or something is embarrass him.
2.Be able to meet the communication and language needs, wishes and preferences of individuals
2.1 Find out an individual’s communication and language needs, wishes and preferences I can find out an individual’s...
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