Unit 1:Introduction to communication in Health, Social Care or Children's and Young People's Settings
Unit code:SHC 21
Unit reference number :F/601/5465
1.Understand why communication is important in the work setting 1.1 Identify the different reason people communicate Good communication skills are so important within a health and social care environment because we communicate with others all the time. Effective communication helps us better understand a person or situation, enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish. Different reasons why people communicate• Communication is a tool with which influence can be exercised on others.• Communication can be used to bring out changes in attitudes, motivate people and establish and maintain relationships.• Communication is essential for seeking and providing information.• We communicate to express our emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words.• Communication is important for developing positive relationships with children, young people and their families, colleagues and other professionals.• Communication allows ideas to be conveyed clearly and succinctly.• It is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message.
The way in which you communicate will be different depending on the person with whom you are communicating and the purpose of the communication. We have formal and informal communication Formal communication tends to start with a greeting such as ‘Good afternoon. How are you feeling today?’ It can be used to show respect for others. Formal conversation is often used when a professional person, such as a health or social care worker, speaks to someone using a service. It is clear, correct and avoids misunderstanding. Communication with a manager is usually formal. A manager is usually more distant from those they manage so that if they need to, for example, issue a formal warning to someone, it is less awkward for both parties than if they are friends.
Informal communication (often used between people who know each other well, like friends and family) is more likely to start with ‘Hi, how are you?’ and allows for more variety according to the area someone lives in. For example, in some places it is common for people to call other people ‘Love’ even if they have only just met them. People usually communicate more informally with friends, including those they work closely with on a day-to-day basis.
1.2 explain how effective communication affects all aspect of the learner's work Effective communication is more than just talking, and is essential for the well-being of the individuals you care for. It includes body language, gestures, facial expressions, positioning and appearance. It is important to be aware of non-verbal communication when interacting with your individuals at work. When communicating with a deaf person always make sure of eye contact and the client then may be able to lip read raise your voice and speak clearly to the client. Always be aware of their level of understanding and act accordingly. It is important to give client time to communicate as not everyone communicates in the same way and care assistant must make sure that communicate in a way that is most suitable for them. Some patient may have problem with correct pronunciation and then care assistant should allow appropriate length of time to let them communicate. It also important to use the service user preferred form of communication as is care assistant responsibility to make sure that communication skills and methods should meet the needs of individuals. Beside...