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The major issues present in the “bagel hockey” conundrum are that the employees are unhappy and lack enthusiasm for their job, a few “games” have been created by the same unenthusiastic employees which have led to a decrease in the quality of customer service as well as an appreciable loss of food, the supervisors in this situation are not doing their jobs, and finally the manager of the cafeteria has created too much of a lax atmosphere that was conducive to these behaviors. The majority of these problems stem from the lack of employee enthusiasm for their job, so it is important that the issue of low employee morale be dealt with first and given the most attention from the manager. In order to combat the morale issue employees should be rewarded for good work (through a program like employee of the month) their accomplishments recognized and praised through the use of a comment card box, and finally employees need to be posed the question “what would make coming to work more enjoyable for you?” The second issue can be solved by using these same tactics as it can trace its origin back to the first issue. The third issue needs to be combatted through a training session for the supervisors where they are reminded of their job descriptions. Finally the fourth issue can be solved through the presence of Mrs.Laraby being felt more around the Cafeteria, especially on weekends.…
1.Based on this scenario and the STABEN approach, I would start with addressing the family members concerns right away. The source of this conflict is the patient's family member. I feel that I would find a private area to address the family members concerns immediately. Usually I would give someone time to cool off, but in this particular scenario I feel that would only make the family member more infuriated since one of the concerns is staff ignoring the patient. After finding a private room, I would possibly start off by complementing what the family member is wearing. I feel in this scenario, the behavior would be the manner in which the family member approached me. I would explain that I felt disrespected. Overall, I would ask the family member to calmly and privately approach me regarding any further concerns.…
The hotel that I am researching on is Four Season Hotel. It is located at 21 Avenue Road, Toronto, Ontario. This is close to Bloor Street and Avenue Road. This hotel consists of thirty-two floors and has maintained its freshness through frequent renovations. However, throughout all the renovations the hotel was able to keep its signature elements like the lobby’s impressive black and white marble floors and a cove ceiling bathed in soft light. Moreover, the Lobby, the Avenue Bars, and the lounge in the hotel are also attractive to those who live in Yorkville area. Finally, this hotel is also one of the major gathering place for the Hollywood stars during the Toronto Film Festival, which held in Toronto every September.…
Feasibility study is being widely used among today’s business operators. A good feasibility study report could provide the owner’s rich details of the current, future and potential market and various details on the preferences and the demographic knowledge of their consumer forces. Feasibility study report also provides the knowledge of the competitors and limitations from the government police. It could show the reader a complete understanding of the new business and a clear analysis of the business will face in the targeted area. In the following report, it will illustrate the feasibility…
School of Hospitality and Resort Management (SHRM) started its operation in 2008. It is owned by the Hospitality Excellence Private Limited. SHRM strategically located at the sub-urban area in Singapore where it provides a great study environment for students. Till today, there are more than 100 students who are pursuing their study at SHRM.…
g- Hotel is a bold , beautiful creation in homage to modern , contemporary design and…
In July 1989, Mr. Oscar Mendoza, owner of Triumph Tours read in the newspapers an advertisement for the leasing of Hotel Continental’s facilities. During the last six months, Oscar Mendoza has been seriously thinking about operating a hotel to complement his travel agency business. Oscar Mendoza had been experiencing difficulties in getting hotel accommodations for his tour groups since last year during the peak travel months of December, January, July and August.…
Summer Hotel Berhad is a public corporation in service industry in term of hospitality provided to local customer and tourisms. It has five years of history where it established in November 2012. Summer Hotel was located in Wangsa Maju, Kuala Lumpur. In 2016, another hotel was establish in Singapore. The corporation has over 350 employees. The name “Summer” come from the idea of founder that described our country’s weather.…
The aim of all accommodation establishments is to provide their customers with clean, attractive, comfortable and welcoming surroundings that offer value for money. Nothing sends a stronger message than serenity in a hospitality operation. The décor and aesthetics of a hotel instantly provide a glimpse to the level of sophistication of the property. It is rare that a guest will not check out the “look” of the hotel or resort interior prior to making reservations as they want to make sure it is appealing and inviting. A welcoming interior will insure repeat visits and will provide a pleasant stay for the guest, after all, hotels are defined as establishment whose primary business is providing lodging facilities for the general public,…
The Address Hotel is a luxurious Hotel that is in the midst of the Burj Khalifa Development Area in Dubai. The five-star hotel attracts customers and tourists who want to enjoy the luxuries of Dubai and be enriched with its astounding location. The hospitality industry in Dubai is highly competitive, as Dubai has become the center of tourism across the world and thus, accommodation services are the most common services offered in this sector. Competitors focus on offering the best experiences to their customers with the services that they withhold which includes entertainment, dining and hospitality services. The main focus of this project is the accommodation services offered by The Address Hotel Dubai. Our contact from the hotel was Cynthya…
A HOTEL PRACTICUM REPORT ON HOTEL KIMIKARLAI @ REMEDIOS RESTAURANT Arellano Extension, Ugac Sur Tuguegarao City May 04,2013 In Partial Fulfillment of the Requirements HIM71 HOTEL PRACTICUM (OJT) For the Degree BACHELOR OF SCIENCE IN HOSPITALITY INDUSTRY MANAGEMENT Cagayan State University Andrews Campus, Caritan Tuguegarao City SUBMITTED TO: Mrs. Cristina Siringan Soriano SUBMITTED BY: SIELA C. DE GUZMAN MICHELLE TATTAO MILETTE GUZMAN DIESMAR CAUAD SUBMITTED ON: JUNE 2013 TABLE OF CONTENTS Title Pages CHAPTER I. ACKNOW LEDGEMENT……………………………………………………………………………….1 CHAPTER II.…
The following subsections of the Software Requirements Specifications (SRS) document provide an overview of the entire SRS.…
Confide payroll system is a windows payroll software written in Microsoft Visual Basic (VB.NET). Although confide pay system is extremely powerful it is in no way difficult to use. The payroll software includes many new features that enable the user to do your work easier and faster. In this windows version, user will improve productivity with time saving windows feature. All command bars and drop menus are logically organised in systematic manner that will enable user to operate smoothly. Confide payroll is highly respected because of its high performance, user friendly and data integrity. We therefore strive for the best improvement to support customers in terms of quality.…
Firstly, what my friend Amar started to notice in the first few days of our brilliant stay, or so I thought it was, was a lot of rats! Rats nearly everywhere he saw a rat in the toilet, one in the bedroom, another outside in the pool. This is not expectable and very unhygienic and below safe, how would you expect us to live in your hotel with rats running around in daylight and even when we are sleeping. We did not expect rats and what we were told when I booked the hotel over the telephone was that your staff said that the environment for our hotel will be up to our living expectations and will not dissatisfy in any way.…