Interview with Manager

Topics: Customer, Customer service, Sales Pages: 9 (2604 words) Published: April 16, 2013
Table of content

2Manager of Marketing and Customer Service in the partnership Uzdrowisko Iwonicz S.A.:3
2.1Ideal model of manager:4
2.2Key responsibilities of Marketing and Consumer Service Manager:5
2.3Typical working day:5
3Marketing and Customer Service organization structure:6
4Key factors affecting good team work:7

Balon Sandra
Assignment Brief:
‘Interview with a Manager’
Introduction to Management

According to the definition, manager is a person responsible for controlling or administering an organization or group of staff. He controls the professional and business activities, supervises and monitors people who directly report to him. (No data, Oxford’s on-line dictionary). There are many different types of management jobs. Even for jobs with similar titles, the duties may change significantly from one company to another. Depending on the size and kind of company, as well as typical work activities may alter. Average tasks and responsibilities involve dealing with staffing issues such as interviewing potential staff, as well as providing or organising training and development. Manager is responsible for maintaining staff by recruiting, selecting, and training employees. Also, maintaining a safe, secure, and legal work environment; developing personal growth opportunities, creating friendly atmosphere to makes the company comfortable for their team members. I interviewed Krzysztof Guzik, Manager of Marketing and Customer Service. The company which I have choosen is Polish Uzdrowisko Iwonicz S.A.. In accordance with their official website it is first and one of the most popular SPA company in Poland. Iwonicz-Zdroj is the largest and oldest resort in Podkarpacie region, which attract attention patients from all over Europe. Medicinal qualities of mineral water occurring there, described Wojciech Oczko in 1578. He was a court physician of Polish King Stefan Batory. After that people started to pay attention to the perfect spa atmosphere in Iwonicz- Zdroj. In the seventeenth century the spa facility enjoyed great popularity in the country and beyond (2011, Objectives:

The primary mission of the partnership Uzdrowisko Iwonicz S.A. with headquarters in Iwonicz- Zdroj is a complex spa services, with treatment conducted on the basis of local raw materials and medicinal qualities of the environment. Company is dealing with the production of the spa natural medicinal resources for customers, spas, and other treatment facilities in the country and abroad. Uzdrowisko Iwonicz is responsible for production unique ecological cosmetics and medicines based on natural raw materials used in the spa treatment. Krzysztof Guzik maintain that beginning of firm goes back to the 1867s, when the method of obtaining iodine and bromine salt were developed and implemented. Iodine and bromine salt from Iwonicz is a recognized and certified medicine in rheumatic as well as neurological and orthopaedic diseases. It is used in the medicinal baths and wraps. Product Is also used for inhalation in the treatment of air- passages illness. The second traditional medical preparation is a peloid cube, produced under the supervision of the pharmaceutical industry. This is specially prepared and can be easy use to wraps at home which makes this product really desirable. Iwoniczanka is a name of brand for products made by Uzdrowisko Iwonicz S.A.. Mark combines over 430 years-experience of using spas natural medicinal materials from Iwonicz- Zdroj and the latest achievements of cosmetology. This makes Iwoniczanka and Uzdrowisko Iwonicz S.A. really desirable brand as well as company. The partnership includes: Spa hospital ‘Excelsior’, Sanatorium ‘Pod Jodla’, Sanatorium ‘Stare Lazienki’, Sanatorium ‘Bialy Orzel’, Sanatorium ‘Ustronie’, Spa Sanatorium ‘Number IV’, Spa...
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