COM 200 Interpersonal Communication
Instructor: Elissa Engel
Communication skills are a very important part of an interpersonal relationship. An interpersonal relationship is important to our very existence, happiness, and the way we enjoy our lives. According to Hybels and Weaver (2007), “Interaction with others is called interpersonal communication, and it occurs whenever one person interacts with another-usually in an informal setting” (p. 156). To have a successful career, one must have emotional intelligence skills. Companies send their supervisors and manager to get emotional intelligence training in order to increase effectiveness in their interpersonal relationship and team work. The success in having a successful relationship is due to emotional intelligence, going through several levels of self-disclosure, and understanding how perceptions, emotions, and nonverbal expressions affect an interpersonal relationship. People who have emotional intelligence skills are successful in their careers. Hybels and Weaver (2007) stated, “Emotional Intelligence is the ability to understand and get along with others” (p. 156). They go on to say, “Emotional intelligence is an important part of the interpersonal communication process" (p. 156). “Intelligence (as measured by IQ tests) accounts for only 20 percent of managerial success, while 80 percent comes from what's now known as 'emotional intelligence,' the ability to effectively connect through excellent communication, listening, conflict resolution, motivation and leadership" (qtd. Mancusi in Zoeckler, 2003, p. C2). I took an emotional intelligence test on the website Institute for Health and Human Potential The scoring grid was 45-54, I scored 54. According to the results I have a very high emotional intelligence. It also stated, “EQ counts for twice as much as IQ and technical skills combined in determining who will be a star performer” ( Pawliw-Fry, 1998, para.1). On the website titled “The Center for Implied Emotional Intelligence” states, Emotion Intelligence is important because, “managers and employees with high emotional intelligence (EI) are more successful than those who are merely technically qualified. People with high EI are more liked, cooperative, trusted, resilient, intrinsically motivated, optimistic and better at dealing with conflicts” (“Emotional Intelligence,” 2004, para. 2). In today’s workforce, employers are looking to hire people with emotional intelligence skills, or they are sending their supervisors and managers to get emotional intelligence training. Emotional intelligence is made up of five characteristics: “being self-aware, managing emotions, motivating yourself, recognizing emotions in others, and handling relationships” (p. 156). People need to be aware of how they feel before they can help others. Once a person understands what provokes their emotions they can begin to manage them. A person manages their emotions when they are acting appropriately to a specific situation (Hybels & Weaver, 2007, p. 159). When I get excited about something depending on the circumstance, I will act differently. For example, if I won the lottery, I would probably be jumping up and down, while smiling, crying, and laughing. When I get a promotion at work, I would just smile, and thank my boss for the opportunity. Motivating yourself is another characteristic of emotional intelligence. People set goals, in order to reach their goals; they will have to motivate themselves by staying on track. Such as, in order to get a good grade in class, one will have to give up going to parties and study hard to get the grade they want. People, who have a strong sense of self are able to recover quicker in a tragic situation then those who do not. They take a bad situation and find ways to make it better. However, recognizing someone else’s emotions is another step one must take in order to increase their...
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